LMS Business Development & Client Support Representative

Clear Ballot Group; Nashua, Northern (NH, KY); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Clear Ballot Group in Wilmington, OH is seeking a curious LMS Admin & BDR to join our hybrid team. You will manage the client-facing LMS, run reports, and drive new business through outbound outreach, demos, and product knowledge.

This role blends technical admin duties with growth responsibilities, requiring 0–2 years in sales development or customer success, and strong communication skills to explain tech to non-tech customers.

Qualifications

• Experience: 0–2 years in sales development, customer success, or tech support.
• Hunter mentality with comfort in cold outreach and phone sales.
• Quick learner of software systems and LMS settings.
• Strong verbal and written communication to explain tech to non-tech people.

Responsibilities

• Client Support & LMS Administration: manage LMS users, assign courses, build sub-branches, troubleshoot issues.
• Reporting: pull and analyze data to show usage and course completion.
• Client Coordination: act as primary contact for current customers making admin adjustments.
• Business Development & Outbound Sales: prospect, cold call, and email potential B2B clients; schedule demos; demonstrate platform.

Skills

BDR/SDR

Customer success

Technical aptitude

Communication

Job description

LMS Business Development & Client Support Representative

Location: Wilmington, OH
Work Arrangement: Hybrid with up to 25% travel

In a time when our nation’s elections face unprecedented challenges, Clear Ballot stands out as a beacon of innovation and integrity in voting technology. Established as a groundbreaking entry into the elections industry over three decades, our mission is clear: to develop technology that empowers our clients to enhance democracy.

Elections form the bedrock of our democracy, representing one of our most fundamental freedoms- the right to vote. While most Americans experience elections from the sidelines, Clear Ballot operates at the center of the process. From ensuring the security and reliability of tabulation systems to maintaining transparency in ballot creation and enabling robust auditing, we strive to set new standards in election technology.

At Clear Ballot, collaboration drives success. We encourage every team member to contribute ideas and insights, helping transform our ambitious vision into reality and making this an exceptional place to work.

Role Overview

We are looking for an ambitious, tech-savvy Junior LMS Admin & Business Development Representative (BDR) to join our growing team in a hybrid capacity out of our Wilmington, Ohio office.

In this unique role, you will become the ultimate expert on our client-facing eLearning system. Half your time will be spent keeping the engine running, managing user access, creating branches, and running client reports. The other half will be driving our growth, reaching out to prospective clients, making cold calls, and setting up system demos to show off the value of our eLearning platform.

Key Responsibilites

Client Support & LMS Administration

• LMS Management: Serve as the hands-on admin for our client-facing LMS (adding users, assigning courses, building sub-branches, and troubleshooting client issues).
• Reporting: Pull and analyze data reports for existing clients to show their usage and course completion rates.
• Client Coordination: Act as the primary point of contact for current customers making administrative adjustments or scaling their user bases.

Business Development & Outbound Sales

• Prospecting & Outbound: Actively prospect, cold call, and email potential B2B clients to introduce our eLearning platform and generate new business.
• Demo Coordination: Schedule and coordinate live platform demonstrations for the sales team (or lead them yourself as you master the system).
• Product Expertise: Maintain a deep, expert-level understanding of our eLearning catalog to handle objections and highlight key features to prospects.

Qualifications & Skills

• Experience: 0–2 years of experience in sales development (BDR/SDR), customer success, or tech support.
• The "Hunter" Mentality: Comfortable with cold outreach, phone sales, and overcoming initial client rejection.
• Technical Aptitude: Quick to learn software systems; comfortable digging into LMS settings, user permissions, and data reports.
• Communication: Exceptional verbal and written communication skills—you can explain tech to non-tech people easily.
• Location: Ability to work a hybrid schedule out of our Wilmington, OH office.

Variable/Commission: $5,000 - $10,000 based on goals like number of qualified demos set, new clients signed, and/or revenue goals.