LMS Architect & Instructional Tech Partner

Montana State University; Bozeman, Northern (MT, KY); Hybrid; USD 82,524,000 - 94,558,000; Full time

Job summary

Montana State University seeks an Instructional Technology Specialist to serve as a campus expert in the LMS and related instructional technologies. You will administer the LMS, manage accounts and integrations, and provide training and documentation to faculty, staff, and students.

The role emphasizes troubleshooting, vendor coordination, accessibility, and collaboration with Academic Technology & Outreach and the Center for Faculty Excellence to promote instructional best practices across

Qualifications

• Bachelor’s Degree in a technology field, education, or related field or an equivalent combination of relevant experience and education.
• Hands-on experience with learning management systems.
• Experience supporting a diverse population of users with varying levels of technical proficiency.
• Ability to communicate complex information clearly and maintain professionalism in high‑pressure situations.
• Experience consulting with instructors, faculty, staff to identify needs and support instructional technologies.
• Experience communicating technical concepts clearly through consultations, workshops, or documentation.
• Working knowledge of instructional design, online course development, and digital accessibility.

Responsibilities

• Provide direct technical support and hands-on troubleshooting for users in the LMS.
• Escalate and monitor complex system issues to vendor technical support.
• Work with users 1-on-1 to provide recommendations for course design and best practices.
• Support administrative utilization of the LMS through course merges and enrollment changes.
• Monitor vendor changes to the LMS and document impact for end-users.
• Escalate issues and share solutions with colleagues in the LMS team.
• Maintain useful how-to documentation and tutorials for LMS use.
• Support external learning tools integration within the LMS and provide training.
• Pull and share relevant data from the LMS when accessible.
• Administer LMS accounts, roles, permissions, and tool access.
• Monitor student information system data and adjust enrollments as required.
• Consult with administrative stakeholders on governance and tool selection.
• Develop and deliver workshops and trainings for LMS utilization.
• Collaborate with campus partners on enterprise educational technology initiatives.
• Support non-credit programming and training for staff and faculty.

Skills

Technical support

Training

Communication

Project coordination

Education

Bachelor's degree in technology or related field

Tools

Canvas LMS

Ellucian Banner

Documentation tools

Job description

Montana State University seeks an Instructional Technology Specialist to serve as a campus expert in the LMS and related instructional technologies. You will administer the LMS, manage accounts and integrations, and provide training and documentation to faculty, staff, and students.

The role emphasizes troubleshooting, vendor coordination, accessibility, and collaboration with Academic Technology & Outreach and the Center for Faculty Excellence to promote instructional best practices across