Instructional Technology Specialist

Montana State University - Office of Student Engagement

Bozeman (MT)

On-site

USD 40,000 - 45,000

Full time

2 days ago

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Job summary

Montana State University invites applications for an Instructional Technology Specialist to lead LMS administration and instructional technology support. You will work with faculty, staff and students to design accessible, effective learning experiences and provide ongoing training and resources.

The role partners with Academic Technology & Outreach, Center for Faculty Excellence, and IT to optimize enterprise educational technology initiatives and ensure reliable LMS operations.

Qualifications

Bachelor's Degree in a technology field, education, or related field or equivalent experience.
Hands-on experience with learning management systems.
Experience providing support to a diverse user population and communicating complex concepts clearly.
Experience consulting with instructors, faculty, staff, or other users to identify needs and solutions.
Experience with instructional design, accessibility, or LMS-related training.

Responsibilities

Provide direct technical support and troubleshooting for the campus LMS users (faculty, staff, students).
Escalate and monitor system-level issues with vendor support.
Assist with course design recommendations and best practices in instruction delivered via the LMS.
Manage LMS accounts, permissions, authentication, and third-party integrations; process enrollment changes.
Develop documentation, training materials, and workshops for campus users.

Skills

LMS administration

Technical troubleshooting

User support

Documentation & training

Communication

Education

Bachelor's Degree in technology, education or related field

Tools

Canvas LMS

Ellucian Banner

Job description

Position Details

Position Information

Announcement Number STAFF - VA - 27040 For questions regarding this position, please contact:

Carter Dorsett

carter.dorsett@montana.edu

406-994-6812

Classification Title Computer Sys Analyst II Working Title Instructional Technology Specialist Brief Position Overview

The Instructional Technology Specialist serves as a campus expert and strategic partner in the effective use of MSU’s learning management system and related instructional technologies. This position combines LMS administration, technical problem-solving, faculty consultation, instructional technology support, and training to help faculty, staff, and students create effective, accessible learning experiences.

Position Number 4M0889 Department Center for Faculty Excellence Division Academic Technology & Outreach Appointment Type Classified Contract Term Fiscal Year Semester If other, specify From date If other, specify End date FLSA Exempt Union Affiliation FOCUS-MFPE FTE 1.0 Benefits Eligible Eligible Salary Salary Range of $28.80 to $33.00 per hour, commensurate with experience, education, and qualifications Contract Type Classified Salary If other, please specify Recruitment Type Open

Position Details

General Statement

The Instructional Technology Specialist is a member of the ECAT team within the Teaching and Learning Technologies group in Academic Technology and Outreach. The ECAT team provides enterprise administration and support for the University’s learning management system (LMS), ensuring a reliable, accessible, and effective teaching and learning environment for faculty, staff, and students.

This position serves as both a technical specialist and a consultative partner, working directly with instructors, campus departments, and other stakeholders to support the effective use of the LMS and related instructional technologies. Responsibilities include administering the LMS; managing accounts, permissions, authentication, and third-party integrations; monitoring system updates and coordinating change management with vendors; troubleshooting complex technical and instructional issues; and developing documentation, training, and other support resources for campus users.

The Instructional Technology Specialist also collaborates with faculty and campus partners to promote instructional best practices, accessible course design, and the effective use of technology to support teaching and learning. The position works closely with Academic Technology and Outreach’s Instructional Technologists, the Center for Faculty Excellence’s Instructional Designers, University Information Technology, and other campus stakeholders to support enterprise educational technology initiatives. In addition, the ECAT team supports the University’s use of the LMS for non-credit instruction, employee training, and other institutional learning initiatives.

Duties and Responsibilities

Provide direct technical support and hands-on troubleshooting for users, including faculty, staff, and students, in the use of the campus learning management system
Escalate and monitor complex, system level issues to vendor technical support
Work with users 1-on-1 to provide recommendations for course design and best practices in instruction conducted through the learning management system
Support administrative utilization of the learning management system through processing course merges, enrollment changes and account creation
Monitor vendor driven changes to the learning management system and integrated tools, analyze potential impact on system and users, create relevant documentation, and develop communication as necessary to ensure end-users understand impact
Escalate issues, document solutions and share successes with colleagues within the LMS support team and in partnering administrative units when appropriate
Maintain accurate and useful how-to documentation and tutorials on using the learning management system and integrated tools
Support the use of external learning tools within the learning management system, including initial integration, documentation and resource development, training, and ongoing technical support
Pull and share relevant data from the learning management system when accessible
Administer, manage and maintain the learning management system including structuring accounts and sub-accounts, user roles and permissions, feature options, authentication and tool access
Monitor and audit incoming data from the campus student information system and process manual changes to enrollment as required
Provide consultation to administrative stakeholders on campus regarding the governance of the learning management system and the selection and integration of associated learning tools
Develop and deliver workshops and trainings for utilization of the learning management system. Partner with colleagues in the Center for Faculty Excellence and Academic Technology and Outreach when possible and beneficial
Collaborate and participate in discussions regarding technical issues, product procurement review and policy setting with other campuses in the Montana State University system as necessary
Support the use of the learning management system to provide training and other non-credit programming
Train and support non-credit sub-account administrators on how to build and operate a staff, faculty, and/or student training program within the LMS
Administer MSU’s LMS course archive and fulfill requests for data retrieval
Support faculty with digital accessibility in LMS content and course materials.

Required Qualifications – Experience, Education, Knowledge & Skills

Bachelor’s Degree in a technology field, education, or related field or an equivalent combination of relevant experience and education.
Hands-on experience with learning management systems.
Demonstrated experience providing support to a diverse population of users with varying levels of technical proficiency, including the ability to communicate complex information clearly and maintain professionalism in high-pressure or high-volume support situations.
Demonstrated ability to build effective working relationships with colleagues, including skill in managing competing priorities and de-escalating conflict professionally.
Experience consulting with instructors, faculty, staff, or other professional users to identify needs, recommend solutions, and support the effective use of instructional technologies.
Experience communicating technical and instructional concepts clearly through individual consultations, presentations, workshops, training, or written documentation.
Working knowledge of instructional design, pedagogy, online course development, and/or digital accessibility.

Preferred Qualifications – Experience, Education, Knowledge & Skills

Professional work experience in systems administration, educational technology, and user support, preferably in a higher education setting.
Experience working with Canvas LMS
Project management experience with LMS/educational system projects
Experience working with Student Information Systems such as Ellucian Banner
Experience developing and delivering professional development or training for faculty or staff.
Experience with instructional design and pedagogy as applied to online/blended course development within an LMS.
Experience supporting digital accessibility and applying accessibility best practices to online course materials.

The Successful Candidate Will

Troubleshoot system issues from identification through resolution, developing clear documentation to support future issues
Ask probing questions, listen to a user’s needs, and translate that information into requirements and a strategy to solve problems.
Collaborate and negotiate effectively with a wide variety of constituents, often with competing needs.
Be forward-looking, able to anticipate system and technology needs and proactively address them.
Embrace and adapt quickly to changes in priorities, processes and work environment with a positive attitude.
Be highly organized with great attention to detail and a high level of accuracy in work product.
Establish and maintain effective working relationships with multiple offices, co-workers and managers in a diverse, team-oriented environment; represents department and the University in a positive, professional manner.
Demonstrate excellent, professional verbal and written communication skills.
Exercise initiative and independent judgment in solving complex problems and in interpreting and applying policies and procedures.
Build productive working relationships with faculty, staff, and campus partners through professionalism, diplomacy, active listening, and a collaborative, consultative approach.

Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities and requirements but is a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill and/or ability required.

This position has supervisory duties? No

Posting Detail Information

Number Of Vacancies 1 Desired Start Date Upon Completion Of a Successful Search Position End Date (if Temporary) Open Date Close Date Applications Will Be

Screening of applications will begin on August 12, 2026; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions

This position is not eligible for sponsorship.

EEO Statement

Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.

In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.

Applicant Documents

Required Documents