LMS Administrator & Virtual Learning Support

Software Engineering Institute | Carnegie Mellon University; Pittsburgh (Allegheny County); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Software Engineering Institute | Carnegie Mellon University (SEI) seeks an experienced Educational Technology professional to provide primary technical support for asynchronous eLearning and Live-Online sessions. You will ensure a high-quality digital environment for learners and instructors, with focus on LMS administration and technical readiness.

In Pittsburgh, you will support live-online moderation, audio/video quality, and end-user assistance across SEI’s training platforms, collaborating

Formación

• Domain Expertise: Educational Technology or a closely related field.
• LMS Proficiency: Hands-on experience managing Learning Management Systems (Docebo is highly preferred).
• Virtual Tools: Strong command of video-conferencing platforms (Zoom).
• Software Suite: Proficiency in Microsoft Office and modern collaborative tools used for training content development.

Responsabilidades

• System Administration: Build, configure, and deploy training content within the LMS as directed by the LMS Lead.
• Data Integrity: Manage student enrollments for live-online sessions and ensure all student records are accurately updated upon course completion.
• Reporting: Generate and distribute weekly reports regarding client training status and learner progress.
• Documentation: Maintain meticulous documentation of system settings, workflows, and standard operating procedures to ensure continuity.
• Live-Online Moderation: Act as the technical moderator for virtual classroom sessions, supporting instructors to ensure smooth delivery of content.
• Technical Readiness: Audit and ensure all technical requirements (audio, video, connectivity) are optimized for online deliveries.
• Help-Desk Support: Serve as the first point of contact for troubleshooting technical issues related to SEI eLearning and SEI Live-Online Learning platforms.

Conocimientos

Educational Technology

LMS Administration

Technical Support

Communication Skills

Herramientas

Docebo

Zoom

Microsoft Office

Descripción del empleo

Software Engineering Institute | Carnegie Mellon University (SEI) seeks an experienced Educational Technology professional to provide primary technical support for asynchronous eLearning and Live-Online sessions. You will ensure a high-quality digital environment for learners and instructors, with focus on LMS administration and technical readiness.

In Pittsburgh, you will support live-online moderation, audio/video quality, and end-user assistance across SEI’s training platforms, collaborating