LMS Administrator

Software Engineering Institute | Carnegie Mellon University; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

Software Engineering Institute | Carnegie Mellon University (SEI) seeks an experienced Educational Technology professional to provide primary technical support for asynchronous eLearning and Live-Online sessions. You will ensure a high-quality digital environment for learners and instructors, with focus on LMS administration and technical readiness.

In Pittsburgh, you will support live-online moderation, audio/video quality, and end-user assistance across SEI’s training platforms, collaborating

Qualifications

• Domain Expertise: Educational Technology or a closely related field.
• LMS Proficiency: Hands-on experience managing Learning Management Systems (Docebo is highly preferred).
• Virtual Tools: Strong command of video-conferencing platforms (Zoom).
• Software Suite: Proficiency in Microsoft Office and modern collaborative tools used for training content development.

Responsibilities

• System Administration: Build, configure, and deploy training content within the LMS as directed by the LMS Lead.
• Data Integrity: Manage student enrollments for live-online sessions and ensure all student records are accurately updated upon course completion.
• Reporting: Generate and distribute weekly reports regarding client training status and learner progress.
• Documentation: Maintain meticulous documentation of system settings, workflows, and standard operating procedures to ensure continuity.
• Live-Online Moderation: Act as the technical moderator for virtual classroom sessions, supporting instructors to ensure smooth delivery of content.
• Technical Readiness: Audit and ensure all technical requirements (audio, video, connectivity) are optimized for online deliveries.
• Help-Desk Support: Serve as the first point of contact for troubleshooting technical issues related to SEI eLearning and SEI Live-Online Learning platforms.

Skills

Educational Technology

LMS Administration

Technical Support

Communication Skills

Tools

Docebo

Zoom

Microsoft Office

Job description

Who We Are

The SEI helps advance software engineering principles and practices and serves as a national resource in software engineering, computer security, and process improvement. The SEI works closely with defense and government organizations, industry, and academia to continually improve software-intensive systems. Its core purpose is to help organizations improve software engineering capabilities and develop or acquire the right software, defect-free, within budget and on time, every time.

Who We Are

The SEI helps advance software engineering principles and practices and serves as a national resource in software engineering, computer security, and process improvement. The SEI works closely with defense and government organizations, industry, and academia to continually improve software-intensive systems. Its core purpose is to help organizations improve software engineering capabilities and develop or acquire the right software, defect-free, within budget and on time, every time.

About The Role

Primary technical support for both asynchronous eLearning and Live-Online learning sessions. Ensure that learners and instructors have the uninterrupted, high-quality digital environment they need to succeed.

What You’ll Do

LMS Administration

• System Administration: Build, configure, and deploy training content within the LMS as directed by the LMS Lead.
• Data Integrity: Manage student enrollments for live-online sessions and ensure all student records are accurately updated upon course completion.
• Reporting: Generate and distribute weekly reports regarding client training status and learner progress.
• Documentation: Maintain meticulous documentation of system settings, workflows, and standard operating procedures to ensure continuity.

Virtual Learning & Support

• Live-Online Moderation: Act as the technical moderator for virtual classroom sessions, supporting instructors to ensure smooth delivery of content.
• Technical Readiness: Audit and ensure all technical requirements (audio, video, connectivity) are optimized for online deliveries.
• Help-Desk Support: Serve as the first point of contact for troubleshooting technical issues related to SEI eLearning and SEI Live-Online Learning platforms.

Who You Are

• Domain Expertise: Proven experience in Educational Technology or a closely related field.
• LMS Proficiency: Hands-on experience managing Learning Management Systems (experience with Docebo is highly preferred).
• Virtual Tools: Strong technical command of video-conferencing platforms (specifically Zoom) and collaborative digital environments.
• Software Suite: Proficiency in Microsoft Office products and modern collaborative tools used for training content development.

Core Competencies

• Communication: Excellent verbal and written communication skills for interacting with both technical teams and non-technical learners.
• Time Management: A demonstrated ability to juggle multiple tasks, manage competing priorities, and meet deadlines in a fast-paced environment.
• Problem-Solving: A proactive approach to troubleshooting technical hurdles in real-time.

Location

Pittsburgh, PA

Job Function

Systems Administration and Support

Position Type

Staff - Regular

Full time/Part time

Full time

Pay Basis

Salary

More Information

• Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world.
• Click here to view a listing of employee benefits
• Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.
• Statement of Assurance