USANCOA - Contract Manager / LMS Administrator Lead

TECHNOLOGY & INNOVATION; Fort Bliss (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Pending Contract Award

Relocation Assistance

Sign-on Bonus

Job summary

Technology Automation & Management (TeAM), Inc. seeks a Contract Manager / LMS Administrator Lead to support US Army NCO Academy at USANCOA.

You will manage contract performance, oversee LMS operations, and coordinate with government stakeholders to ensure 5,616 annual labor hours align with PWS standards. On-site at Fort Bliss, TX, you’ll lead LMS configuration, Tier II/III support, and academic workflow, ensuring continuity, compliance with DFARS/NIST, and timely reporting.

Qualifications

• Minimum of three (3) years experience managing service contracts of similar size and scope.
• Demonstrated experience supervising teams performing academic, LMS, or IT support functions in a high availability environment.
• At least three (3) years of hands on experience administering a Learning Management System (Blackboard, Moodle, Canvas, ATIS Educate, or equivalent).
• Experience coordinating with government stakeholders and managing data/reporting for compliance.

Responsibilities

• Provide contract leadership and advanced LMS administration to ensure uninterrupted academic support for resident and distributed learning.
• Oversee LMS tasks, help desk operations (Tier I-III), and courseware/content support.
• Lead planning of annual labor hours and staffing for on-site operations 0800-1700 MST.
• Coordinate with academic leadership to align LMS activities with class schedules and accreditation events.
• Review reports and ensure quality control documentation per contract requirements.

Skills

LMS administration

Contract management

Team supervision

Academic/IT support

Education

Bachelor’s degree in Information Systems, Education Technology, Computer Science, Instructional Technology

ITIL Foundation or equivalent service management training

DoD 8570/8140 certification (preferred)

Tools

ATIS Educate

Blackboard

Moodle

Canvas

Job description

USANCOA - Contract Manager / LMS Administrator Lead

EOE Statement
Technology Automation & Management (TeAM), Inc.
TeAM is looking for highly motivated and highly skilled individuals who are ready for exciting opportunities with a growing company. For more than a quarter of a century, we've built our reputation as a premier solutions provider to the Federal Government, and eagerly seek creative problem solvers to join our TeAM.

Description

Mission Objectives - This position supports the US Army Noncommissioned Officer Academy (USANCOA) and Sergeants Major Course (SMC) by leading the contract team that operates the LLC Help Desk and Learning Management System (LMS) support function. The role ensures that 5,616 annual productive labor hours are effectively applied to sustain LMS administration, Tier I through Tier III LMS support, academic operations, courseware and content management, data and reporting, training and continuity, and surge and special event support in direct alignment with PWS 5.3 performance standards and Acceptable Quality Levels.

The Contract Manager / LMS Administrator Lead serves as the primary point of contact with the Government, is responsible for daily contract performance, and functions as the senior LMS subject matter expert for configuration, troubleshooting, and complex academic workflow support.

• Provide contract leadership and advanced LMS administration expertise to ensure uninterrupted, high quality academic support for resident and distributed learning courses at USANCOA and SMC.
• Core Responsibilities (illustrative, not exhaustive):
• Serve as the primary on site Contract Manager and single point of contact to the Contracting Officer, COR, T2COM leadership, and USANCOA/SMC academic staff for all contract matters.
• Oversee day to day execution of all Performance Work Statement (PWS) tasks, including LMS administration, Tier I-III help desk operations, academic operations support, courseware/content support, technical configuration, data management, training, and surge support.
• Lead the planning and management of the 5,616 annual labor hour level of effort, including staff scheduling, cross training, and coverage planning to ensure continuous support during 0800-1700 MST core hours.
• Provide senior level LMS administration and Tier II/III support for complex issues such as course shell configuration, permissions, advanced assessment behavior, and integration or compatibility problems.
• Coordinate closely with USANCOA and SMC academic leadership to align LMS and help desk activities with class schedules, exam windows, graduation timelines, and accreditation events.
• Review and approve team deliverables, including reports, data extracts, metrics, and quality control documentation in accordance with the Government's QASP and contract requirements.
• Manage and monitor LMS performance metrics and help desk ticket trends; identify recurring issues and lead corrective actions that improve processes, training, or configuration.
• Lead or support LMS transition and migration efforts (for example, legacy LMS to ATIS Educate), including inventory, mapping, testing, pilot courses, and controlled cutover activities.
• Ensure all contractor personnel complete and maintain required training (Cyber Awareness, OPSEC, TARP, iWATCH, ATCTS registration, etc.) and comply with CUI, DFARS 252.204 7012, and NIST SP 800 171 requirements.
• Prepare and conduct regular status reviews, risk discussions, and after action reviews with Government stakeholders; document decisions, risks, and mitigation activities.
• Develop, maintain, and enforce Standard Operating Procedures (SOPs), knowledge base articles, continuity binders, and job aids that govern daily LMS and help desk operations.
• Support surge and special event operations by adjusting staffing and priorities in response to major academic events, outages, upgrades, or inspection activities within required timelines.

Position Requirements

Minimum Required Qualification: [These qualifications are mandatory for consideration]

Experience

• Minimum of three (3) years of experience managing service contracts of similar size and scope, with responsibility for performance, staffing, and deliverables.
• Demonstrated experience supervising teams performing academic, LMS, or IT support functions in a high availability environment.
• At least three (3) years of hands on experience administering a Learning Management System (e.g., Blackboard, Moodle, Canvas, ATIS Educate, or equivalent), including user and course shell administration, permissions management, and troubleshooting.
• Demonstrated experience supervising teams performing academic, LMS, or IT support functions in a high availability environment.
• At least three (3) years of hands on experience administering a Learning Management System (e.g., Blackboard, Moodle, Canvas, ATIS Educate, or equivalent), including user and course shell administration, permissions management, and troubleshooting.

Education and Credentials

• Education: Bachelor’s degree in Information Systems, Education Technology, Computer Science, Instructional Technology, or a closely related field. Equivalent combination of education and relevant experience may be considered.
• Certifications: ITIL Foundation or equivalent service management training (preferred but not strictly required if equivalent experience is demonstrated).
  • DoD 8570/8140 Information Assurance certification (e.g., Security+) is highly desired for personnel with NIPRNet access and IA responsibilities.
• Years of Experience:
  • Minimum 3 years as a Contract Manager, Project Manager, or equivalent leadership role on a service contract of comparable size and complexity.
  • Minimum 3 years directly administering an enterprise LMS environment.

________________________________________________________________________________

Optional/Value-added qualifications: [These qualifications are desirable but not required]

Optional/Value-added Experience:

• Prior experience supporting Professional Military Education (PME) programs, Army training centers, or NCO academies.
• Direct experience with Army Training Information System (ATIS), ATIS Educate, or other Army enterprise learning platforms.
• Experience supporting Fort Bliss, TX, or other Army installation customers.
• Background in instructional design, faculty support, or academic program administration.

Optional/Value-added Additional Credentials:

• Education: Master’s degree in Education Technology, Instructional Systems Design, Information Technology, or related field.
• Certifications/Training:
  • Project Management Professional (PMP) or other recognized project/program management certification.
  • Additional LMS specific training or vendor certifications.
• Experience:
  • More than 5 years of experience in combined contract management and LMS administration roles.
  • Demonstrated leadership in system transitions or LMS migrations.

Duty Location: USANCOA: 11291 SGT E. Churchill Street, Fort Bliss, TX 79918

Work Arrangement: On-ste

Travel Requirements: Occasional CONUS travel may be required for training, coordination, or surge support, as directed by the Government.

Work Hours: Standard hours are 0800 to 1700 Mountain Standard Time, Monday through Friday, excluding Federal holidays and installation closures. The Contract Manager or Alternate must be reachable during these hours for coordination and issue resolution.

Minimum Security Clearance Required: No clearance required; ability to obtain and maintain Fort Bliss installation access, pass NCIC-III checks, and qualify for Common Access Card (CAC) as required for NIPRNet access.

Full-Time/Part-Time Full-Time

Tags

Pending Contract Award

Relocation Assistance

Sign-on Bonus

Travel Required

RFI/RFP

Req Number INF-26-00043

Location USANCOA

This position is currently accepting applications.