Live Venue Operations Leader

City Winery Boston; Boston (MA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision Insurance

401K (match)

Flexible Savings Accounts, HSA and Dep

Dependent Care, Basic Life and AD&D

Amazing discounts, 50% OFF all dining/

Free Family Meal

Tickets to available shows

NDORFins program

Job summary

City Winery Boston seeks an Assistant General Manager to lead front-of-house operations and support the GM. You will drive top-line revenue while safeguarding margins, managing staff training, and upholding our wine, music, and dining experience.

You will partner with departments to ensure flawless shows, intimate dining, and memorable guest experiences, while maintaining compliance and a thriving, collaborative culture. This is a dynamic leadership role in a growing hospitality venue.

Qualifications

• Minimum 5 years’ experience in multi-faceted, high-volume restaurant/venue operation.
• Proven leadership skills and commitment to excellence.
• Proven financial and business acumen; analytical skills; ability to meet budgets.
• Unparalleled passion for hospitality, wine, and music.
• Ability to multitask, delegate, and manage several projects in a fast-paced environment.
• Ability to mentor, train, develop, and hold teams accountable to expectations.
• Must be detail oriented with strong execution skills.
• Fluent English reading, writing, and communication; ability to do business math.
• Proficient computer skills; familiarity with reservations and POS systems.

Responsibilities

• Oversee front-of-house operations and support the General Manager.
• Drive top-line sales while controlling expenses and COGS.
• Hire, train, and supervise service staff aligned with company culture.
• Coordinate with events and production teams for shows and private events.
• Manage staff scheduling, training, and incentives programs.
• Maintain communications between FOH and BOH; address operational opportunities.
• Review payroll, labor, and vendor activity; monitor waste and losses.
• Ensure compliance with health and safety regulations and policies.

Skills

Leadership

Financial acumen

Guest experience

Communication

Multitasking

Staff training

Hiring and onboarding

Compliance (health dept)

English fluency

Computer skills

Physical stamina

Flexible scheduling

Travel willingness

Tools

Resy

POS systems

Job description

City Winery Boston seeks an Assistant General Manager to lead front-of-house operations and support the GM. You will drive top-line revenue while safeguarding margins, managing staff training, and upholding our wine, music, and dining experience.

You will partner with departments to ensure flawless shows, intimate dining, and memorable guest experiences, while maintaining compliance and a thriving, collaborative culture. This is a dynamic leadership role in a growing hospitality venue.