Venue Director

City Winery Boston; Boston (MA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision Insurance

401K (match)

Flexible Savings Accounts, HSA and Dep

Dependent Care, Basic Life and AD&D

Amazing discounts, 50% OFF all dining/

Free Family Meal

Tickets to available shows

NDORFins program

Job summary

City Winery Boston seeks an Assistant General Manager to lead front-of-house operations and support the GM. You will drive top-line revenue while safeguarding margins, managing staff training, and upholding our wine, music, and dining experience.

You will partner with departments to ensure flawless shows, intimate dining, and memorable guest experiences, while maintaining compliance and a thriving, collaborative culture. This is a dynamic leadership role in a growing hospitality venue.

Qualifications

• Minimum 5 years’ experience in multi-faceted, high-volume restaurant/venue operation.
• Proven leadership skills and commitment to excellence.
• Proven financial and business acumen; analytical skills; ability to meet budgets.
• Unparalleled passion for hospitality, wine, and music.
• Ability to multitask, delegate, and manage several projects in a fast-paced environment.
• Ability to mentor, train, develop, and hold teams accountable to expectations.
• Must be detail oriented with strong execution skills.
• Fluent English reading, writing, and communication; ability to do business math.
• Proficient computer skills; familiarity with reservations and POS systems.

Responsibilities

• Oversee front-of-house operations and support the General Manager.
• Drive top-line sales while controlling expenses and COGS.
• Hire, train, and supervise service staff aligned with company culture.
• Coordinate with events and production teams for shows and private events.
• Manage staff scheduling, training, and incentives programs.
• Maintain communications between FOH and BOH; address operational opportunities.
• Review payroll, labor, and vendor activity; monitor waste and losses.
• Ensure compliance with health and safety regulations and policies.

Skills

Leadership

Financial acumen

Guest experience

Communication

Multitasking

Staff training

Hiring and onboarding

Compliance (health dept)

English fluency

Computer skills

Physical stamina

Flexible scheduling

Travel willingness

Tools

Resy

POS systems

Job description

A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality. City Winery to deliver thehighest end combined culinary and cultural experience to our customers who arepassionate in sharing wine, music, and culinary arts. We are a unique facility,combining a fully functioning winery with intimate concerts, food & wineclasses, private events in a variety of configurations, and fine dining. Wehave created a compelling mix for our sophisticated clientele of foodies, andactive cultural patrons—bringing the wine country experience to the middle of alarge city.

Position Summary

The AssistantGeneral Manager (AGM) oversees all front-of-house operations and providessupport to the General Manager and serves as secondary leader for the property.The AGM develops practices and works with all department heads to driveinitiatives to drive top line sales and while controlling expenses and COGS toprotect bottom line margins. They oversee and develop the operations managementteam and oversees the hiring of all service staff while ensuring propertraining on all aspects of our company culture and service responsibilities.

Why us?

• Competitive pay
• We are a rapidly expandingnational entertainment and hospitality company, offering tremendousopportunities for driven and ambitious individuals.
• Medical, Dental, VisionInsurance
• nDORFins program designed topromote a healthy and active lifestyle!
• 401K (and yes we match!)
• Flexible Savings Accounts,HSAand Dependent Care, Basic Life and AD&D Insurance
• Amazing discounts, 50% OFFall dining/retail wine
• Free Family Meal
• Tickets to available shows
• Andmore!

Overview of Responsibilities

GeneralManagement & FOH Service Responsibilities

• Review and sign off on weekly FOH team schedules in partnershipwith GM
• Assist in oversight and management of all aspects of property andassociated internal departments. Ensure successful execution of all shows,events and daily activity. Oversee ownership of all operating spaces.
• Oversee the management of Resy and reservation confirmations
• Manage pre-shift messaging and oversee EOD notes as related todaily operations when on duty
• Assist in staff sales incentives programs and communicate throughall FOH managers and supervisors
• Maintain a healthy working relationship between FOH and BOH andaddress any opportunities with operational departments in the weekly BEO /Management Meeting
• Collaborate with events department to review the upcoming monthsin the calendar
• Coordinate operational details for Public Events amongst allappropriate departments
• Address ongoing facilities issues and maintenance needs
• Manage pre-service meeting agendas: shift notes, F&B training,policies & procedures
• Perform any and all other related functions, projects, initiativesas per business need

Leadership

• Foster positive Company culture, build morale, and create on-goingpositive work environment and maintain a productive and professionalworkforce
• Direct and oversee proper and continued training of staff. Monitormanagement teams to ensure they are developing direct reports
• Interview, select, train, supervise, counsel, and monitorperformance of staff
• Conduct disciplinary action as needed, including termination, whennecessary in partnership with GM & HR and in accordance with Companypolicies and guidelines
• Assist in conducting staff meetings regularly to ensure effectiveand clear communication including management meetings, BEO meetings
• Ensure safe working environment in all areas
• Ensure proper and timely reporting of all incidents, injuries,accidents through proper channels
• Handle recruitment of new hires, with senior leadershippartnership when required, set fair wages consistently, and ensure all hiresand properly onboarded and given tools to succeed
• Handle personnel issues in partnership with GM, HR and COO whenneeded
• Clearly communicate and train staff on company updates, policychanges, and initiatives in a timely manner

Hiring and Training

• Monitor new hire training for each service position and facilitatetraining schedules for new FOH staff
• Ensure ongoing training on new and existing products
• Ensure new hire paperwork including I9s are complete
• Work with production team to address FOH & production andambiance needs

Financial Responsibilities

• Manage FOH F&B Forecast Sales and Labor Budgets
• Analyze F&B Sales by Revenue Center Reports to drive PPA’s
• Review payroll punches weekly to make sure clock-outs are correct
• Communicate over time reports to enforce labor controls
• Review the P&L Statement and Management Report Monthly withthe GM
• Assess Comp & Void activity and monitor all Waste/Lossmanagement

Administration

• Ensure proper completion of administrative tasks including trackers, financial-related reports, personnel forms including PAFs, CAFs,injury reports, and other necessary admin tasks
• Assist in oversight and approval of accurate payrolladministration and processing
• Ensure accurate reporting and entries into all systems/ softwarethat is utilized

Minimum Qualifications

• Minimum 5 years’ experience in multi-faceted, highvolume restaurant, venue and/or equivalent relevant experience
• Proven leadership skills and commitment to excellence
• Proven financial and business acumen; analyticalskills, and ability to meet and exceed set budgets
• Unparalleled passion for hospitality, food, wine, andmusic
• Ability to successfully multitask, delegate, andmanage several projects at once in high-pressure, fast paced environment
• Ability to respectfully mentor, train, develop, andhold teams accountable to expectations
• Must be detail oriented, strong execution skills
• Functional working knowledge of health department andall other related regulations
• Exceptional communication and interpersonal skillsboth written and verbal
• Strong culinary and wine knowledge
• Must be fluently literate in English including abilityto read, write, and communicate, conduct business related mathematics andanalyze data
• Must have proficient computer and technological skills
• Ability to perform physical requirements of positionincluding standing and walking for extended periods of time, bending, pushing,pulling, lifting and carrying loads of up to 50 pounds, per business need
• Able and willing to work flexible scheduling includingdays, nights, weekends, and holidays
• Able to travel and attend business-related meetingsand trips

About Us

Wine, food, andlive entertainment collide at City Winery to create a dynamic and incrediblyunique workplace. Since 2008, City Winery has been turning heads across thenation with amazing live performances, delectable cuisine, and award winning,locally produced wines. But there's more to us than that we're a haven for community and creativity, aplace where the philosophy of hospitality is more than just a buzzword, but away of life. City Winery, founded by music industry veteran & visionaryMichael Dorf, has established itself as a one-of-a-kind brand providingunforgettable experiences for guests. From world class music venues tosustainably produced wines with ratings of 90+ points, City Winery offers arange of topnotch events & experiences.

We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.

We use eVerify to confirm U.S. Employment eligibility.