FOH Leadership & Guest Experience Executive

City Winery; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with match

Show tickets

Wine discounts

Free family meal

HSA/FSA options

Life and AD&D Insurance

Employee dining discounts

Job summary

City Winery Boston is seeking an Assistant General Manager to lead front-of-house operations, support the General Manager, and drive top-line sales while safeguarding margins. You will mentor the service team, manage reservations, and ensure training on our culture and standards.

You will collaborate with events, operations, and kitchen to execute shows and daily activity, maintain health and safety, and deliver an exceptional guest experience in a fast-paced, high-volume setting.

Qualifications

• Minimum 5 years’ experience in multi-faceted, high-volume restaurant, venue and/or equivalent relevant experience.
• Proven leadership skills and financial acumen.
• Unparalleled passion for hospitality, food, wine, and music.
• Must be fluent in English with strong communication skills.
• Able to multitask and manage several projects in a fast-paced environment.

Responsibilities

• Oversee FOH operations and support the GM.
• Manage reservations and pre-shift messaging.
• Lead staff training, onboarding and performance management.
• Collaborate with events and operations to execute shows.
• Monitor payroll, budgets, and labor costs.
• Ensure health, safety and regulatory compliance across FOH.

Skills

Leadership skills

Financial acumen

Hospitality knowledge

English fluency

Communication skills

Job description

City Winery Boston is seeking an Assistant General Manager to lead front-of-house operations, support the General Manager, and drive top-line sales while safeguarding margins. You will mentor the service team, manage reservations, and ensure training on our culture and standards.

You will collaborate with events, operations, and kitchen to execute shows and daily activity, maintain health and safety, and deliver an exceptional guest experience in a fast-paced, high-volume setting.