Front Of House Operations Manager

City Winery; Philadelphia (Philadelphia County); Sur place; USD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision Insurance

401K (and yes we match!)

Discounts on dining/retail wine 50%

Free Family Meal

Tickets to shows

Résumé du poste

City Winery is seeking an experienced Front of House Operations Manager to oversee daily restaurant/venue operations, lead service teams, and drive hospitality excellence. The role includes staff interviewing, training, scheduling, and promoting retail wine sales within a dynamic live-music setting.

You will ensure guest satisfaction, maintain cleanliness, and manage multiple revenue centers, with opportunities for career growth within a rapidly expanding entertainment and hospitality company.

Qualifications

• Minimum 3 years experience in a multi-faced, high volume restaurant/venue or equivalent experience.
• Exceptional hospitality skills.
• Proven leadership and commitment to operational excellence.
• Strong analytical and data skills.
• Ability to multi-task, delegate, and manage several tasks in a fast-paced environment.
• Exceptional written and verbal communication skills.
• Knowledge of health department regulations.
• Ability to stand/walk for extended periods and lift up to 50 lbs.
• Flexible schedule including days, nights, weekends, and holidays.

Responsabilités

• Manage day-to-day restaurant and/or floor operations, assigning server sections and overseeing side work.
• Participate in interviewing, hiring, coaching/counseling, and separation of hourly employees.
• Ensure restaurant and venue are prepared and organized for daily operations.
• Manage staffing and operations of all revenue centers (venue, bar, service, private events).
• Prepare scheduling on a weekly basis.
• Oversee maintenance of the property and cleanliness.
• Resolve guest concerns with exemplary hospitality.
• Perform cash handling procedures as needed.
• Check in with guests to ensure satisfaction and identify opportunities.

Connaissances

Leadership

Hospitality

Communication

Multi-tasking

Data analysis

Outils

Cash handling

Description du poste

A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality. City Winery to deliver thehighest end combined culinary and cultural experience to our customers who arepassionate in sharing wine, music, and culinary arts. We are a unique facility,combining a fully functioning winery with intimate concerts, food & wineclasses, private events in a variety of configurations, and fine dining. Wehave created a compelling mix for our sophisticated clientele of foodies, andactive cultural patrons—bringing the wine country experience to the middle of alarge city.

Position Summary

Front of HouseOperations Managers are our in-house hospitality professionals who ensure dailyoperational excellence, overall guest satisfaction and management of the FOHteam. This role participates in a variety of dimensions of the business fromleading the service teams, maximizing food and beverage sales, handlingpre-shift training, to promoting retail wine sales, merchandise, and more.

Why us?

• Competitive pay
• We are a rapidly expandingnational entertainment and hospitality company, offering tremendousopportunities for driven and ambitious individuals.
• Medical, Dental, VisionInsurance
• nDORFins program designed topromote a healthy and active lifestyle!
• 401K (and yes we match!)
• Flexible Savings Accounts,HSAand Dependent Care, Basic Life and AD&D Insurance
• Amazing discounts, 50% OFFall dining/retail wine
• Free Family Meal
• Tickets to available shows
• Andmore!

Overview of Responsibilities

• Manage day to day restaurant and/or floor operations, and provideon-the-floor support to staff for duration of a service shift including but notlimited to assigning server sections, overseeing side work, observing steps ofservice, and maintaining overall cleanliness/tidiness of the restaurant
• Participatein interviewing, hiring, coaching/counseling, and separation process of hourlyemployees
• Ensure restaurant and venue are fullyprepared and organized for daily execution of the operation
• Manage staffing and operations of all revenue centers includingvenue, bar, support staff, service, private events, as applicable based ondesignated area of focus
• Prepare scheduling on a weekly basis
• Ensuremaintenance of property by examining areas daily for cleanliness andmaintenance needs and directed to appropriate employees to handle
• Resolve guest concerns and complaintswith exemplary level of hospitality
• Perform all cash handling procedures: opening, mid-day safecounts, cash pay-outs and nightly cash drops, as needed
• Check in with guests in bar and restaurant area during shift toensure guest satisfaction and identify any opportunities
• Assistwith staff trainings both in daily pre-shifts and monthly FOH staff servicemeetings
• Maintain pars of all printed promotional materials, comment cards,or other check presenter inserts
• Maintain & update contact lists, VIP, and public event guestlists
• Demonstrate an ability to lead and motivate others, and achieveresults. Empowered to make day-to-day decisions confidently both with guests,service teams and other departmental management
• Demonstrate excellent interpersonal and communication skills withservice teams and management
• Other duties, initiatives, andtasks as per business need

Minimum Qualifications

• Minimum 3 years experience in a multi-faced, high volumerestaurant, venue, and/or equivalent relevant experience
• Exceptional hospitality skills
• Proven leadership skills and commitment to operational excellence
• Strong analytical and data skills
• Ability to successfully multi-task, delegate, and manage severaltasks at once in fast paced environment
• Exceptional communication and interpersonal skills both writtenand verbal
• Functional knowledge of health department and related regulations
• Ability to perform physical requirements of position includingstanding and walking for extended periods of time, bending, pulling, pushing,lifting and carrying up to 50 lbs.
• Able and willing to work flexible schedule including days, nights,weekends, and holidays

About Us

Wine, food, andlive entertainment collide at City Winery to create a dynamic and incrediblyunique workplace. Since 2008, City Winery has been turning heads across thenation with amazing live performances, delectable cuisine, and award winning,locally produced wines. But there's more to us than that we're a haven for community and creativity, aplace where the philosophy of hospitality is more than just a buzzword, but away of life. City Winery, founded by music industry veteran & visionaryMichael Dorf, has established itself as a one-of-a-kind brand providingunforgettable experiences for guests. From world class music venues tosustainably produced wines with ratings of 90+ points, City Winery offers arange of topnotch events & experiences.

We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.

We use eVerify to confirm U.S. Employment eligibility.

Compensation: To be discussed