Live Studio Talent Services Coordinator

QVC, Inc.; West Chester (Chester County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health care benefits day 1

401(k)

Parental leave

Paid time off

Employee assistance program

Company discounts

Tuition reimbursement

Job summary

QVC Group, Inc. is seeking a Talent Service Coordinator to join our 24/7 customer service desk at the West Chester, PA headquarters. You will collaborate with internal teams to ensure hosts, guests, and models are prepared for live on-air sessions.

Reporting to the Talent Operations Supervisor, you’ll handle scheduling, communicate changes, resolve live-show issues, and deliver top-notch service to partners while maintaining a smooth backstage flow.

Qualifications

• RECENT and DEMONSTRATED 1+ years experience in a high-pressure, fast-paced Customer Service and/or Studio Environment.
• Bachelor's degree in communication, Business, Television, Broadcasting or related field, or equivalent experience.
• Open availability to work days and times dictated by the needs of the business.

Responsibilities

• Guide the in-studio experience of the hosts, guest teams, and models.
• Support backstage teams by processing and communicating informational changes and getting them to the necessary parties in a timely manner.
• Resolve scheduling conflicts, guest issues, late arrivals, or callouts of Talent team members, addressing breaches of policy, and making operational decisions that directly impact the live show.
• Getting the guests and hosts ready before going on air.
• Work audio and engineering to report and trouble shoot mic issues along with other duties as assigned.

Skills

Customer Service

Studio Environment

Communication

Education

Bachelor's degree in communication, Business, Television, Broadcasting or related field

Tools

Audio equipment

Mic troubleshooting

Job description

QVC Group, Inc. is seeking a Talent Service Coordinator to join our 24/7 customer service desk at the West Chester, PA headquarters. You will collaborate with internal teams to ensure hosts, guests, and models are prepared for live on-air sessions.

Reporting to the Talent Operations Supervisor, you’ll handle scheduling, communicate changes, resolve live-show issues, and deliver top-notch service to partners while maintaining a smooth backstage flow.