Talent Service Coordinator

QVC, Inc.; West Chester (Chester County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health care benefits day 1

401(k)

Parental leave

Paid time off

Employee assistance program

Company discounts

Tuition reimbursement

Job summary

QVC Group, Inc. is seeking a Talent Service Coordinator to join our 24/7 customer service desk at the West Chester, PA headquarters. You will collaborate with internal teams to ensure hosts, guests, and models are prepared for live on-air sessions.

Reporting to the Talent Operations Supervisor, you’ll handle scheduling, communicate changes, resolve live-show issues, and deliver top-notch service to partners while maintaining a smooth backstage flow.

Qualifications

• RECENT and DEMONSTRATED 1+ years experience in a high-pressure, fast-paced Customer Service and/or Studio Environment.
• Bachelor's degree in communication, Business, Television, Broadcasting or related field, or equivalent experience.
• Open availability to work days and times dictated by the needs of the business.

Responsibilities

• Guide the in-studio experience of the hosts, guest teams, and models.
• Support backstage teams by processing and communicating informational changes and getting them to the necessary parties in a timely manner.
• Resolve scheduling conflicts, guest issues, late arrivals, or callouts of Talent team members, addressing breaches of policy, and making operational decisions that directly impact the live show.
• Getting the guests and hosts ready before going on air.
• Work audio and engineering to report and trouble shoot mic issues along with other duties as assigned.

Skills

Customer Service

Studio Environment

Communication

Education

Bachelor's degree in communication, Business, Television, Broadcasting or related field

Tools

Audio equipment

Mic troubleshooting

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team QVC is currently seeking a Talent Service Coordinator to work at our 24/7 customer service desk. Reporting to our Talent Operations Supervisor, our coordinators are responsible for providing top notch customer service to QVC internal & external partners, getting the talent ready to go on-air, handling issues, working daily with the our backstage teams to communicate changes, and other responsibilities as assigned.

Where You'll Work

This role is onsite and will require you to work from our West Chester, PA headquarters daily. Relocation assistance is not available for this role. Candidates must have open availability to work days and times dictated by the needs of the business.

What You'll Do

• Guide the in-studio experience of the hosts, guest teams, and models.
• Support all backstage teams by processing and communicating informational changes and getting them to the necessary parties in a timely manner.
• Resolve challenging situations that arise, such as scheduling conflicts, guest issues, late arrivals, or callouts of Talent team members, addressing breaches of policy, and making operational decisions that directly impact the live show.
• Getting the guests and hosts ready before going on air.
• Work audio and engineering to report and trouble shoot mic issues along with other duties as assigned.

What You'll Bring

Bachelor's degree in communication, Business, Television, Broadcasting or a related field, or an equivalent combination of training, skills, and experience. RECENT and DEMONSTRATED 1+ years experience in a high-pressure, fast-paced Customer Service and/or Studio Environment required. #LI-PP1

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Join Our Team!

QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community. QVC Group has team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China. We’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!