Talent Service Coordinator, On-Call

Qurate Retail; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health care benefits starting on day 1

401(k)

Paid time off

Tuition reimbursement

Employee assistance program

Parental leave

Paid volunteer hours

Company discounts

Job summary

Qurate Retail Group is seeking an on‑call Talent Service Coordinator to support our 24/7 customer service desk and backstage teams. You will prepare talent for broadcasts, communicate changes, and help ensure a smooth live show.

The role emphasizes high‑pressure customer service in a studio setting, collaborating with hosts, guests, and crew to resolve issues and keep broadcasts on schedule.

Qualifications

• Bachelor’s degree or equivalent in a related field or training with experience in high-pressure customer service.
• 1+ year of experience in a fast-paced customer service role, preferably in a studio environment.

Responsibilities

• Guide in-studio experience for hosts, guests, and models.
• Coordinate with backstage teams and communicate changes promptly.
• Resolve scheduling conflicts and guest issues affecting live shows.
• Prepare guests and hosts for air and work with audio/engineering to troubleshoot mic issues.

Skills

Customer service

Studio environment experience

Communication

Education

Bachelor’s degree or equivalent

Job description

About Qurate Retail Group

Qurate Retail Group comprises six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – dedicated to providing a more human way to shop. The company is the largest player in video commerce (“vCommerce”), which includes video‑driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.

Position Overview

QVC is currently seeking an on‑call Talent Service Coordinator to work at our 24/7 customer service desk. The Coordinator reports to the Talent Operations Supervisor and is responsible for providing top‑notch customer service to QVC internal and external partners, preparing talent for broadcast, and working daily with backstage teams to communicate changes.

Your Impact

• Guide the in‑studio experience of hosts, guest teams, and models.
• Support backstage teams by processing and communicating informational changes promptly.
• Resolve challenging situations such as scheduling conflicts, guest issues, late arrivals, callouts, breaches of policy, and make operational decisions that directly impact the live show.
• Get guests and hosts ready before going on air.
• Work with audio and engineering to report and troubleshoot mic issues.

What You Bring

• Bachelor’s degree in communication, business, television, broadcasting or a related field, or an equivalent combination of training, skills, and experience.
• Recent and demonstrated one+ year(s) of experience in high‑pressure Customer Service, preferably in a studio environment.

Remote work is not permitted in NYC at this time.

Benefits

We offer a comprehensive Total Rewards package, including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more.

EEO Statement

For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier‑free employment process. If you need reasonable accommodations or support throughout, please contact us at [e-mail] for assistance.