Talent Service Coordinator

qvc; West Chester (Chester County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health benefits from day 1

401(k)

Tuition reimbursement

Employee discounts

Job summary

QVC Group is seeking a Talent Service Coordinator to join our 24/7 customer service desk at the West Chester, PA headquarters. The role requires guiding the in-studio experience for hosts and guests, coordinating backstage communications, and ensuring timely operational decisions for the live show.

The ideal candidate has a Bachelor's degree in a related field and at least 1 year of fast-paced customer service or studio environment experience, with open availability to match production needs.

Qualifications

• Bachelor's degree in communication, business, television, broadcasting or related field.
• 1+ years of experience in a high-pressure customer service or studio environment.
• Open availability to work days and times dictated by business needs.

Responsibilities

• Guide the in-studio experience of the hosts, guest teams, and models.
• Support backstage teams by processing and communicating informational changes timely.
• Resolve scheduling conflicts, guest issues, late arrivals, callouts, and policy breaches that impact the live show.
• Get guests and hosts ready before going on air.
• Work audio and engineering to report and troubleshoot mic issues.

Skills

Customer service

Studio environment

Communication

Education

Bachelor's degree

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road. Your Opportunity, Your Team QVC is currently seeking a Talent Service Coordinator to work at our 24/7 customer service desk. Reporting to our Talent Operations Supervisor, our coordinators are responsible for providing top notch customer service to QVC internal & external partners, getting the talent ready to go on-air, handling issues, working daily with the our backstage teams to communicate changes, and other responsibilities as assigned.

Where You'll Work

This role is onsite and will require you to work from our West Chester, PA headquarters daily. Relocation assistance is not available for this role. Candidates must have open availability to work days and times dictated by the needs of the business.

What You'll Do

• Guide the in-studio experience of the hosts, guest teams, and models.
• Support all backstage teams by processing and communicating informational changes and getting them to the necessary parties in a timely manner.
• Resolve challenging situations that arise, such as scheduling conflicts, guest issues, late arrivals, or callouts of Talent team members, addressing breaches of policy, and making operational decisions that directly impact the live show.
• Getting the guests and hosts ready before going on air.
• Work audio and engineering to report and trouble shoot mic issues along with other duties as assigned.

What You'll Bring

Bachelor's degree in communication, Business, Television, Broadcasting or a related field, or an equivalent combination of training, skills, and experience. RECENT and DEMONSTRATED 1+ years experience in a high-pressure, fast-paced Customer Service and/or Studio Environment required.#LI-PP1

Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.