Live Ops Engineer: Real-Time Fleet Health for Smart Park

WIN Reality, Inc.; Los Angeles (CA); In loco; USD 110.000 - 170.000; Tempo pieno

Descrizione del lavoro

WIN Reality, LLC is seeking a Live Ops Engineer to keep thousands of Smart Park systems running across baseball and softball fields. You will own fleet health in real time, diagnose issues spanning hardware, firmware, networking, and software, and drive permanent fixes with the engineering team.

Most games occur on weekends, so weekend work is expected with several weekdays off. You’ll monitor, automate, and improve dashboards, alerts, and health checks while coordinating with operations,

Competenze

• 4+ years in live operations, site reliability, network operations, or field engineering for connected devices or IoT fleets in a high-stakes, real-time environment.
• Experience troubleshooting across hardware, firmware, and software.
• Strong Linux skills, networking fundamentals, and scripting in Python or Bash.
• Experience with monitoring and observability tools (for example, Grafana, Datadog, or Prometheus).
• Able to work weekends as a regular part of your schedule.
• Based in, or willing to relocate to, Austin or Los Angeles.

Mansioni

• Monitor real-time health and performance of thousands of deployed Smart Park systems: cameras, edge compute, connectivity, power, and data pipelines.
• Build and improve the dashboards, alerts, and automated health checks that show fleet status at a glance.
• Triage issues quickly by severity and customer impact.
• Serve as the first line of engineering response during live play, diagnosing issues across hardware, firmware, networking, and software.
• Resolve issues remotely — configuration changes, restarts, software rollbacks, network fixes — and coordinate on-site support when a field visit is needed.
• Run root-cause analysis on incidents and drive fixes with the engineering team.
• Manage software and firmware rollouts to the fleet safely, with staged releases, monitoring, and rollback.
• Coordinate with Smart Park operations, installation partners, and customer support on field issues.
• Maintain runbooks and documentation so every incident makes the next one faster to solve.
• Write scripts and tools that automate detection and remediation of common issues.
• Turn recurring problems into permanent engineering fixes rather than repeat manual work.
• Part of WIN’s engineering team, reporting to the Director of Engineering.
• Regular weekend schedule with weekdays off; participation in an on-call rotation as the fleet grows.

Conoscenze

Linux skills

Networking fundamentals

Scripting (Python/Bash)

Monitoring/observability tools

Strumenti

Grafana

Datadog

Prometheus

AWS

GCP

Containers

Descrizione del lavoro

WIN Reality, LLC is seeking a Live Ops Engineer to keep thousands of Smart Park systems running across baseball and softball fields. You will own fleet health in real time, diagnose issues spanning hardware, firmware, networking, and software, and drive permanent fixes with the engineering team.

Most games occur on weekends, so weekend work is expected with several weekdays off. You’ll monitor, automate, and improve dashboards, alerts, and health checks while coordinating with operations,