Live Ops Engineer - Real-Time Fleet Lead (Weekend)

WIN Reality, LLC; Austin (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

WIN Reality, LLC is seeking a Live Ops Engineer to keep thousands of Smart Park systems operating across baseball and softball fields. You will own fleet health in real time, diagnose issues across hardware, firmware, networking, and software, and drive permanent fixes with the engineering team.

Most games happen on weekends, so you’ll work weekends with several weekdays off. Based in Austin or Los Angeles, you’ll collaborate with operations, the computer vision team, and installation partners

Qualifications

• 4+ years in live operations, site reliability, network operations, or field engineering for connected devices or IoT fleets in a high-stakes, real-time environment.
• Experience troubleshooting across hardware, firmware, and software.
• Strong Linux skills, networking fundamentals (cellular, Wi-Fi, VPN), and scripting in Python or Bash.
• Experience with monitoring and observability tools (Grafana, Datadog, Prometheus).
• Able to work weekends as a regular part of your schedule.
• Based in, or willing to relocate to, Austin or Los Angeles.

Responsibilities

• Monitor the real-time health and performance of thousands of deployed Smart Park systems: cameras, edge compute, connectivity, power, and data pipelines.
• Build and improve dashboards, alerts, and automated health checks that show fleet status at a glance.
• Triage issues quickly by severity and customer impact.
• Serve as the first line of engineering response during live play, diagnosing issues across hardware, firmware, networking, and software.
• Resolve issues remotely — configuration changes, restarts, software rollbacks, network fixes — and coordinate on-site support when a field visit is needed.
• Run root-cause analysis on incidents and drive fixes with the engineering team.
• Manage software and firmware rollouts to the fleet safely, with staged releases, monitoring, and rollback.
• Coordinate with Smart Park operations, installation partners, and customer support on field issues.
• Maintain runbooks and documentation so every incident makes the next one faster to solve.
• Write scripts and tools that automate detection and remediation of common issues.
• Turn recurring problems into permanent engineering fixes rather than repeat manual work.
• Part of WIN’s engineering team, reporting to the Director of Engineering.
• Close partners: Smart Park operations, customer support, the computer vision team, and installation partners.
• Regular weekend schedule with weekdays off; participation in an on-call rotation as the fleet grows.

Skills

Live operations

Site reliability

Networking fundamentals

Python scripting

Tools

Grafana

Datadog

Prometheus

Linux

Bash

Python

Job description

WIN Reality, LLC is seeking a Live Ops Engineer to keep thousands of Smart Park systems operating across baseball and softball fields. You will own fleet health in real time, diagnose issues across hardware, firmware, networking, and software, and drive permanent fixes with the engineering team.

Most games happen on weekends, so you’ll work weekends with several weekdays off. Based in Austin or Los Angeles, you’ll collaborate with operations, the computer vision team, and installation partners