Live Operations Support Engineer — 24/7 Live Playback

Prime Video & Amazon MGM Studios; Seattle (WA); On-site; USD 90,000 - 158,000; Full time

Job summary

Amazon.com Services LLC in Seattle is seeking a Live Operations Support Engineer to own end-to-end monitoring of live events on Prime Video. You will ensure video signals are received, encoded, packaged, and delivered to customer devices from our world-class operations centers.

The role emphasizes on-call support, incident root-cause analysis, automation tooling, and collaboration with cross-functional teams to maintain service levels and deliver premium viewing experiences worldwide.

Qualifications

• 4+ years of software development or technical support experience.
• Experience scripting in modern programming languages.
• Experience troubleshooting and debugging technical systems.
• 4+ years in live streaming environment; knowledge of video encoding, delivery, and related troubleshooting.

Responsibilities

• Work with peers on high-severity, active support issues and perform root-cause fixes.
• Deliver reports to senior leadership.
• Provide on-call support and serve as escalation point for critical incidents.
• Help develop and test operational tools for automation.
• Own one or more systems or tools and maintain docs.
• Coordinate customer notifications and SLA-driven follow-ups.

Skills

Software development

Scripting

Troubleshooting

Live streaming

Job description

Amazon.com Services LLC in Seattle is seeking a Live Operations Support Engineer to own end-to-end monitoring of live events on Prime Video. You will ensure video signals are received, encoded, packaged, and delivered to customer devices from our world-class operations centers.

The role emphasizes on-call support, incident root-cause analysis, automation tooling, and collaboration with cross-functional teams to maintain service levels and deliver premium viewing experiences worldwide.