Live Music Hall Operations Supervisor

Live Nation, Inc; Dallas (TX); Hybrid; USD 60,000 - 70,000; Full time

Job summary

Live Nation Entertainment in Dallas, TX seeks an Operations Supervisor for the Music Hall to support daily operations and drive key business objectives. This role focuses on labor cost monitoring, staff supervision, and maintaining guest-friendly service standards.

Responsibilities include safety walks, opening/closing duties, inter-department coordination, and ensuring compliance with liquor laws and health codes to deliver a premium concert experience.

Qualifications

• State or County license or certification requirement / Responsible Alcohol Awareness Training or equivalent
• High school diploma or equivalent
• Ability to work late hours
• Flexible schedule
• 3 years supervisory experience in high-volume restaurant/music hall environment
• Knowledge of Microsoft Office products and Point of Sales system, preferably MICROS
• Knowledge of state, federal and local liquor laws and health code regulations
• Ability to deal with intoxicated guests in a positive and safety-minded manner
• Tolerance of all cultures, music and art forms
• Skilled in decision making, leadership, guest relations, interpersonal communications, organization, team building, time management, and staff management
• Ability to motivate staff, problem solve, lead, delegate, follow up, deal with volatile situations with tact and confidence

Responsibilities

• Monitor labor cost of the shift, paying close attention to overtime
• Accurate accounting close-out of special events
• Checking accuracy of labor system at the end of the shift
• Maintain appropriate atmosphere (lights, sound level, room temperature, cleanliness, line of sight, table maintenance, room capacity)
• Conduct operations with a Guest First mindset
• Ensure all recap forms are submitted to accounting
• Ensure that Blues Buster is set up for success
• Perform opening, ongoing and closing duties
• Conduct daily pre-shift in an upbeat and motivational manner
• Perform daily liquor pulls for bar staff
• Ensure all cash drawers have appropriate change
• Log nightly sales and operational issues in Manager Log Book, either manually or online
• Conduct safety, cleaning and maintenance walk-through – interior and exterior of building
• Check ticket counts with box office before shift begins
• Check email and mail box for current information
• Update Contact Log at the end of the shift
• Familiarize self with event sheets
• Facilitate proper inter-departmental communication and organization

Skills

Supervisory experience

Guest relations

Time management

Interpersonal communications

Problem solving

Staff management

Education

High school diploma

Tools

MS Office

MICROS POS

Job description

Live Nation Entertainment in Dallas, TX seeks an Operations Supervisor for the Music Hall to support daily operations and drive key business objectives. This role focuses on labor cost monitoring, staff supervision, and maintaining guest-friendly service standards.

Responsibilities include safety walks, opening/closing duties, inter-department coordination, and ensuring compliance with liquor laws and health codes to deliver a premium concert experience.