Music Hall Operations Lead

Live Nation Worldwide, Inc.; Las Vegas (NV); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Free concert tickets

401(k) program

Paid time off

Career development programs

Job summary

Live Nation Entertainment, a global leader in live entertainment, seeks a Director of Music Hall Operations in Las Vegas to lead all concert and event operations at the House of Blues Music Hall. You will manage front-of-house, guest services, security, production, and F&B, ensuring seamless event delivery and superior guest experiences.

The role requires 5+ years of leadership in live events, strong P&L and labor planning skills, and a passion for hospitality.

Qualifications

• Five or more years of progressive leadership experience in live entertainment or high-volume event operations.
• Proven experience leading large, cross-functional teams in a fast-paced guest-facing environment.
• Strong knowledge of event operations, crowd management, security coordination, labor planning, and P&L management.
• Demonstrated ability to make sound decisions under pressure and manage multiple priorities during live events.
• Exceptional communication, leadership, problem-solving, and relationship-management skills.

Responsibilities

• Lead daily and event-driven operations of the Music Hall, including concerts, private functions, and venue activations.
• Direct event execution across front-of-house, guest services, security, box office, production, and food & beverage.
• Build and maintain detailed event plans, staffing models, operating timelines, venue setups, and contingency plans.
• Ensure an exceptional guest experience from arrival through departure, with focus on hospitality, efficiency, accessibility, crowd flow, and issue resolution.
• Maintain compliance with all company policies, gaming-resort requirements, alcohol service standards, health and safety regulations, fire-life-safety procedures, and local licensing requirements.
• Partner with Security and Risk teams to execute crowd-management, emergency-response, and incident-reporting protocols.
• Recruit, train, schedule, coach, and hold accountable a high-performing operations team. Create a culture of ownership, hospitality, urgency, and consistent execution.
• Manage departmental labor, operating expenses, supplies, equipment, and event-related costs to meet budget and profitability targets.
• Review event forecasts, attendance, per-capita revenue opportunities, labor deployment, and post-event performance to identify improvements and drive results.
• Collaborate with Food and Beverage leadership to optimize concessions, bars, VIP service, merchandise, and other guest-spend opportunities without compromising service flow.
• Serve as the primary operations contact for artists, tour managers, promoters, vendors, and resort partners on event days, resolving issues quickly and professionally.
• Conduct pre-event briefings and post-event debriefs, documenting operational wins, incidents, guest feedback, and corrective actions.
• Oversee venue readiness, cleanliness, maintenance needs, inventory control, and capital improvement priorities.
• Support the development and execution of venue policies, standard operating procedures, and service standards.

Skills

Leadership experience

Event operations

Crowd management

P&L management

Communication skills

Education

Bachelor’s degree in Hospitality/Business/Entertainment Management

Tools

CRM systems

Job description

Live Nation Entertainment, a global leader in live entertainment, seeks a Director of Music Hall Operations in Las Vegas to lead all concert and event operations at the House of Blues Music Hall. You will manage front-of-house, guest services, security, production, and F&B, ensuring seamless event delivery and superior guest experiences.

The role requires 5+ years of leadership in live events, strong P&L and labor planning skills, and a passion for hospitality.