Live Music Box Office & Retail Associate

Chief's on Broadway; Nashville (TN); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Benefits for Full-Time employees

Weekly Family Meal

Complimentary concert tickets

Chief Cares philanthropic activities

Employee discounts on food, beverage,

Retail discounts

Monthly team outings

Quarterly team meetings

Career & leadership development

Diverse, inclusive and safe venue

Certified Safe Bar

Job summary

Chief's on Broadway is hiring a Box Office Team Member and Retail Sales Associate in Nashville, TN. This single hybrid role focuses on engaging guests, supporting the live music venue, assisting artist hospitality, and driving retail sales while guiding guests through shopping experiences.

Knowledge of seating, ticketing platform, and brand standards is essential. You will maintain stock, train in ticketing procedures, and uphold safety and compliance while delivering hospitality in a

Qualifications

• Prior usher or concert experience in high-volume, fast-paced venue preferred.
• Prior retail experience in high-volume, fast-paced store or restaurant preferred.
• Proven ability to work in a fast-paced, results-oriented environment.
• Exceptional guest service and hospitality skills.
• Extensive knowledge of retail products and selling techniques.
• Strong organizational skills, attention to detail, and work ethic.
• Excellent interpersonal skills; able to work both as a team and independently.
• Ability to take direction, and communicate effectively and professionally.
• Ability to work a flexible schedule including days, nights, weekends and holidays.

Responsibilities

• Demonstrate extensive product knowledge.
• Knowledge of TixR and all ticketing procedures.
• Knowledge of the seating layout.
• Follow all Steps of Service and brand standards.
• Create a hospitable, welcoming, and memorable experience for all guests.
• Actively engage with guests in conversation to determine their needs.
• Understand the features and benefits of all products in order to make recommendations.
• Ensure par levels for all products and alert the leadership team of any low call items.
• Ensure all Federal, State and City laws and ordinances are followed with regards to the handling and responsible sale of alcoholic beverages.
• Ensure par levels for all supplies including proper containers for both food and beverage service.
• Attend trainings as mandated by the Leadership team.
• Maintain a well-groomed, professional, and polished appearance.
• Keep working knowledge of Chief's brand, history, culture, and programming.
• Navigate venue conditions, including tight spaces, dark rooms, and loud environment.
• Ensure all spaces and displays are set according to plans.
• Maintain daily inventories at both the beginning and end of shift.
• Maintain an organized and clean workspace.
• Ensure that work areas are properly supplied for operational success.
• Maintain positive guest engagement and create memorable experiences.
• Take initiative, follow-through on requests until completion, and utilize a keen attention to detail.
• Perform other related duties as assigned by the Leadership team.

Skills

Usher experience

Retail experience

Fast-paced environment

Guest service

Job description

Chief's on Broadway is hiring a Box Office Team Member and Retail Sales Associate in Nashville, TN. This single hybrid role focuses on engaging guests, supporting the live music venue, assisting artist hospitality, and driving retail sales while guiding guests through shopping experiences.

Knowledge of seating, ticketing platform, and brand standards is essential. You will maintain stock, train in ticketing procedures, and uphold safety and compliance while delivering hospitality in a