Live Incident Engineer - Operational Support (Hybrid, 6mo)

Russell Tobin; Atlanta (GA); Hybrid; USD 82,656 - 89,544; Full time

Job summary

Russell Tobin is looking to hire an Operational Support Engineer for a hybrid role in Atlanta, GA. The successful candidate will take ownership of customer-impacting incidents and lead their resolution while working directly on production systems.

This position requires a minimum of 5 years of operational experience in video streaming platforms, strong troubleshooting skills, and familiarity with cloud infrastructure. The role demands participation in a 24/7 on-call rotation and offers a pay rate of $60 to $65 per hour based on experience.

Qualifications

• 5+ years of experience in operational or support roles.
• Ability to own complex incidents autonomously.
• Calm and structured demeanor under high-pressure situations.

Responsibilities

• Take ownership of customer incidents and drive resolutions.
• Troubleshoot high-impact production issues.
• Collaborate with Engineering teams for incident management.

Skills

Operational expertise in production video streaming platforms

Strong troubleshooting skills across distributed systems

Experience with monitoring and alerting tools

Knowledge of HLS, DASH, and CDN architectures

Tools

Terraform

Kubernetes

Grafana

Prometheus

Job description

Russell Tobin is looking to hire an Operational Support Engineer for a hybrid role in Atlanta, GA. The successful candidate will take ownership of customer-impacting incidents and lead their resolution while working directly on production systems.

This position requires a minimum of 5 years of operational experience in video streaming platforms, strong troubleshooting skills, and familiarity with cloud infrastructure. The role demands participation in a 24/7 on-call rotation and offers a pay rate of $60 to $65 per hour based on experience.