Live Production Ops Engineer — 24/7 Incident Lead

Dolby Laboratories; Atlanta (GA); On-site; USD 136,500 - 187,400; Full time

Job summary

Dolby Laboratories is seeking an Operational Support Engineer (L2) in Atlanta to oversee customer-impacting incidents in live video streaming. You will be responsible for troubleshooting, leading incident resolution, and ensuring operational excellence across platforms.

With a flexible work culture, Dolby provides a salary range of $136,500–$187,400 plus benefits. This role requires expertise in production environments and strong communication skills, particularly during high-pressure situations.

Qualifications

• 5+ years of experience in operational or customer support roles.
• Experience supporting live streaming platforms and OTT services.
• Ability to remain calm during high-pressure incidents.

Responsibilities

• Take ownership of escalated customer issues and drive to resolution.
• Troubleshoot complex incidents affecting live streams and VOD.
• Lead live incident bridges and provide clear communications.

Skills

Customer-facing communication

Troubleshooting distributed systems

Operational autonomy

Incident management

Tools

Grafana

Kibana/ELK

Prometheus

Terraform

Kubernetes

Job description

Dolby Laboratories is seeking an Operational Support Engineer (L2) in Atlanta to oversee customer-impacting incidents in live video streaming. You will be responsible for troubleshooting, leading incident resolution, and ensuring operational excellence across platforms.

With a flexible work culture, Dolby provides a salary range of $136,500–$187,400 plus benefits. This role requires expertise in production environments and strong communication skills, particularly during high-pressure situations.