Live-In Senior Residential Operations Director

NEIU; Chicago (IL); On-site; USD 47,000 - 52,000; Full time

Job summary

Northeastern Illinois University is seeking a Senior Residential Operations Manager to oversee housing and residence life operations at The NEST. This role reports to the Director of Housing & Residence Life and ensures efficient, student-centered services across front desk, room reservations, and building operations.

The position emphasizes RA supervision, training, crisis response, and collaboration with campus partners to support student success and safety.

Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree preferred; Master’s Degree may be preferred.
• Experience supervising staff in a university housing setting is desirable.

Responsibilities

• Oversee day-to-day residential operations including front desk, key control, room reservations, and occupancy communications.
• Supervise Resident Assistants and Desk Assistants; manage recruitment, onboarding, training, scheduling, and evaluations.
• Coordinate Living Learning Communities and community development activities with faculty and campus partners.
• Manage safety, risk, facilities coordination, and compliance documentation with university partners.
• Lead on-call rotation coverage and crisis response with university police and campus services.
• Prepare and review operational reports on occupancy, service metrics, and housing activity.

Skills

Staff supervision

Operations management

Crisis response

Occupancy reporting

CRM experience

Communication

Education

Bachelor’s Degree

Master’s Degree

High School Diploma or GED

Tools

Maxient

eRezLife

Job description

Northeastern Illinois University is seeking a Senior Residential Operations Manager to oversee housing and residence life operations at The NEST. This role reports to the Director of Housing & Residence Life and ensures efficient, student-centered services across front desk, room reservations, and building operations.

The position emphasizes RA supervision, training, crisis response, and collaboration with campus partners to support student success and safety.