Senior Residence Life & Housing Operations Leader

Northeastern Illinois University; Chicago (IL); On-site; USD 47,000 - 52,000; Full time

Job summary

Northeastern Illinois University is seeking a Senior Residential Operations Manager to lead housing operations for a 440-bed community. The live-in role oversees front desk services, room reservations, occupancy messaging, and logistical housing processes, reporting to the Director of Housing & Residence Life.

The position focuses on staff supervision, budget coordination, occupancy strategy, and student success initiatives, with collaboration across campus partners to ensure safe, well-run

Qualifications

• Six years of housing/residential life or related experience.
• Master's degree preferred; coursework in higher education admin, student personnel, hospitality, business or related fields.
• Experience working in a college/university housing setting preferred.

Responsibilities

• Manage day-to-day residential operations, front desk, room reservations, occupancy updates, and building logistics.
• Supervise Resident Assistants (RA) including recruitment, onboarding, training, scheduling, evaluations and development.
• Coordinate move-ins/move-outs, summer housing, and external groups using residential spaces.
• Oversee safety drills, crisis response, and coordination with University Police and facilities.
• Document cases in Maxient and adjudicate housing conduct when required.
• Participate in on-call rotation and lead residential response during incidents.

Skills

Staff supervision

Crisis management

Operations coordination

Communication skills

Budgeting coordination

Education

Master's degree

Higher Education Admin coursework

Tools

Maxient

Job description

Northeastern Illinois University is seeking a Senior Residential Operations Manager to lead housing operations for a 440-bed community. The live-in role oversees front desk services, room reservations, occupancy messaging, and logistical housing processes, reporting to the Director of Housing & Residence Life.

The position focuses on staff supervision, budget coordination, occupancy strategy, and student success initiatives, with collaboration across campus partners to ensure safe, well-run