Area Coordinator

Massachusetts College of Pharmacy and Health Sciences; Worcester (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Live-in two-bedroom apartment

Job summary

Massachusetts College of Pharmacy and Health Sciences — Worcester campus seeks a live-in Area Coordinator to lead multiple residential areas. This full-time, 12-month position includes a two-bedroom apartment and oversees housing operations for about 550 residents across downtown Worcester.

The role combines leadership and administrative duties: responding to housing inquiries, coordinating move‑in/move‑out, managing keys and parking, conducting student conduct matters as needed, and serving as

Qualifications

• Live-in leadership role overseeing multiple residential areas.
• Primary contact for housing-related inquiries and policies.
• Liaison between students and Facilities for maintenance and emergencies.
• Manage student parking operations and billing communications.
• Oversee move-in/move-out processes and key inventory.

Responsibilities

• Serve as primary point of contact for resident students and families.
• Oversee routine and large-scale facilities projects and updates.
• Enforce Student Code of Conduct and Residence Life policies.
• Coordinate with Public Safety, Facilities and Student Accounts on housing matters.
• Lead move-in/out processes and maintain key inventory records.
• Respond to on-call emergencies and maintain campus safety.

Skills

Customer service

Communication

Facilities coordination

Conflict resolution

Administrative support

Job description

The Office of Residence Life seeks an Area Coordinator to serve as a live‑in professional responsible for the vision and operation of multiple residential areas on the Worcester campus. The Worcester campus is comprised of graduate and professional students participating in year‑round, accelerated programs. The Residence Life community in Worcester includes approximately 550 residents, living in an array of housing options throughout downtown. This is a full‑time, 12‑month, live‑in position that includes a two‑bedroom apartment.

Leadership and Administrative (80%)

• Serve as the primary point of contact for residential students regarding residence life inquiries, providing accurate information, guidance, and support related to housing concerns, policies, and procedures.
• Serve as the primary liaison between students and Facilities for routine and emergency facilities concerns, overseeing communication, tracking project progress, and providing updates on both immediate maintenance issues and large‑scale projects.
• Encourage student accountability for the Student Code of Conduct and Residence Life policies and procedures by serving as a student conduct hearing officer.
• Manage and respond to inquiries received through the Residence Life general email account, delivering timely customer service and resolving housing‑related questions from students, families, and campus partners.
• Administer student parking operations, including space assignments, activation of electronic access, issuance of parking decals, communication of billing information to Student Accounts, and coordination with Public Safety regarding parking compliance.
• Manage the room change process, working with students and staff to facilitate the move, key exchange, and appropriate database updates.
• Oversee the full residential key inventory, including processing lost keys, issuing fees as necessary, preparing keys for distribution at move‑in, and processing and storing keys upon move‑out.

Residence Life General (20%)

• Participate in the Residence Life on‑call duty rotation and serve as a primary contact for on‑campus emergencies.
• Support Residence Life operations and functions, including move‑in and move‑out, Resident Advisor training and selection, orientation, etc.
• Serve as a member of the Division of Student Affairs by attending training and professional development opportunities and supporting institutional initiatives and programs, including Commencement and Orientation.
• Additional responsibilities may be assigned by the supervisor.