Area Coordinator, Operations

Massachusetts College of Pharmacy and Health Sciences; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

On-campus housing

Job summary

Massachusetts College of Pharmacy and Health Sciences seeks an Area Coordinator, Operations, to lead residential life across multiple housing areas for 400+ students. The role is live-in and focuses on operational excellence, staff supervision, programming, and community development.

You will supervise a team of 12 staff, coordinate move-in/out, break housing, and on-call coverage, while collaborating with COF partners to enhance residential experience.

Qualifications

• Master’s degree required; minimum of two years of post-graduate experience in residential life or student affairs.
• Excellent interpersonal, written and oral communication skills.
• Strong organizational skills with ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office Suite and social media platforms; ability to learn data management systems.
• Demonstrated ability to supervise and develop large, multi-building staff teams and manage complex operational logistics.

Responsibilities

• Residence Life Operations: oversee daily operations for three or more residential areas; manage housing rosters, key distribution, and room changes.
• Coordinate move-in/move-out, staffing, logistics, and communication for students including international and first-year students.
• Oversee break housing operations and emergency housing, and manage emergency room assignments.
• Support updates to Residence Life web pages and student communications; coordinate summer housing and Off Campus Partners resources.
• Oversee storage operations for Resident Assistant staff.
• Staff Supervision & Development: supervise 12 staff across three or more areas; provide training and ongoing support.
• Develop onboarding, scheduling, payroll/timesheet procedures for student employees.
• Collaborate with practicum Graduate Assistants and campus partners; coordinate RA recruitment and selection.
• Cross-Institutional Partnership: liaise with Colleges of the Fenway consortium; support shared housing operations and programming.
• Coordinate joint staff training and policy orientation with consortium partners.
• Collaborate on break operations, building transitions, and end-of-year turnover.
• Community & Student Development: foster inclusive residential community; support conflict resolution and resource connections.
• Design and facilitate staff training on crisis response, conflict management, and student engagement.
• Develop programming resources and communication materials for resident learning outcomes.
• Departmental Contributions: serve on committees; represent Residence Life at events.
• Coordinate building-wide programs and engagement initiatives; assist with promotional materials.
• Develop roster verification procedures for fall, spring, summer operations.
• Student Conduct & Emergency Response: serve as hearing officer for Code of Conduct cases; adjudicate and assign outcomes.
• Participate in on-call rotation; respond to after-hours emergencies.
• Provide crisis support, case management, and referrals.
• Develop staff training on crisis response and emotional intelligence.
• Additional: duties as assigned by supervisor.

Education

Master’s degree

Tools

Housing software

Job description

The Residence Life department seeks an Area Coordinator, Operations, to serve as a live-in professional responsible for the vision and operation of multiple residential areas housing 400+ students and support an academically oriented environment while maintaining living conditions which promote student growth and personal development.

Residence Life Operations (30%)

• Oversee daily operations for three or more residential areas, including MCPHS-managed, shared Colleges of the Fenway (COF) facilities and other leased properties.
• Maintain accurate housing rosters, manage key distribution and access, and coordinate room changes across multiple residential communities.
• Manage departmental room change processes to ensure consistency and efficiency across Residence Life operations.
• Coordinate move-in and move-out processes for first-year, returning, and international students, including staffing, logistics, and communication.
• Oversee break housing operations, including late stays, early arrivals, and emergency housing.
• Manage emergency room assignments and related operational logistics.
• Support maintenance and updates to Residence Life web pages, social media platforms, and student-facing communications.
• Coordinate summer housing operations, including specialty accommodations, resident engagement initiatives, and Resident Assistant logistics.
• Manage off-campus housing resources through the Off Campus Partners platform and facilitate related educational programming.
• Oversee summer storage processes for Resident Assistant staff.

Staff Supervision & Development (20%)

• Supervise a team of 12 staff members across three or more residential areas, including a Graduate Assistant, 2 Senior Resident Assistants, and 10 Resident Assistants.
• Provide direct supervision, training, and ongoing support to Graduate Assistants and student staff through regular one-on-one meetings and professional development.
• Develop and implement onboarding, scheduling, payroll/timesheet, and operational procedures for student employees.
• Collaborate with practicum Graduate Assistants and campus partners to assess residential programming and student engagement initiatives.
• Coordinate Resident Assistant recruitment and selection processes, including application review, interview facilitation, rubric development, and candidate evaluation.
• Design and facilitate training related to equitable hiring practices, student supervision, and Residence Life operations.

Cross-Institutional Partnership (15%)

• Serve as a liaison for cross-institutional residential partnerships within the Colleges of the Fenway (COF) consortium, collaborating closely with partner institutions to support shared housing operations, student support, and residential community management.
• Coordinate joint staff training, policy orientation, and cross-institutional programming efforts with consortium partners.
• Collaborate with partner institutions on break operations, building transitions, and end-of-year turnover processes.

Community & Student Development (15%)

• Foster an inclusive residential community grounded in accountability, engagement, and student development.
• Support students in conflict resolution, self-advocacy, and connection to appropriate campus resources.
• Design and facilitate staff training sessions on topics including crisis response, conflict management, community development, professionalism, and student engagement.
• Develop programming resources and educational materials to support Resident Assistant success and resident learning outcomes.
• Create educational signage and communication materials related to residential policies, community standards, and conflict resolution.

Departmental Contributions (10%)

• Serve on departmental and university committees as assigned
• Represent the Office of Residence Life at Admissions and campus engagement events
• Coordinate building-wide programming and community engagement initiatives
• Assist with the design and procurement of departmental promotional materials and opening event resources
• Develop and implement roster verification procedures for fall, spring, and summer operations

Student Conduct & Emergency Response (10%)

• Serve as a hearing officer for alleged Student Code of Conduct violations, adjudicating cases and assigning appropriate outcomes.
• Participate in the Residence Life on-call rotation and respond to after-hours emergencies, crises, and student concerns, including evenings, weekends, and university breaks.
• Provide crisis support, case management, and referral to appropriate campus resources.
• Develop and facilitate staff training on crisis response, emotional intelligence, and bias response.
• Serve on the CARE Team and collaborate with campus partners to coordinate timely, holistic support for residential students.

Required

Additional responsibilities may be assigned by supervisor.

• Master’s degree required; minimum of two years of post-graduate experience in residential life or student affairs
• Excellent interpersonal, written and oral communication skills.
• Ability to establish and maintain harmonious working relationships with members of the college community
• Strong organizational skills with demonstrated ability to manage multiple priorities, maintain attention to detail and meet deadlines
• Proficiency in Microsoft Office Suite and social media platforms; ability to learn and utilize data management systems
• Demonstrated ability to supervise and develop large, multi-building staff teams and manage complex operational logistics

Preferred

• Familiarity with specialized or health science student populations.
• Experience using housing software to manage daily operational housing tasks
• Experience managing residential communities between multiple buildings and/or campuses

Physical Requirements

• This is a live-in position; the Area Coordinator is required to reside in on-campus housing provided by the University.
• Regular movement between multiple residential buildings and campus offices is required
• Ability to stand, sit, and move between floors of buildings throughout the workday
• Ability to lift and carry up to 10-15 lbs. as needed for training and event logistics
• Normal range of vision and hearing (with or without correction)
• Ability to respond to after-hours emergencies as required by the on-call rotation schedule

About Us

Established in 1823, Massachusetts College of Pharmacy and Health Sciences (MCPHS) is the oldest institution of higher education in Boston, a city that is home to many of the world's top universities and healthcare institutions. We are one of the largest and most highly-ranked schools for health and life sciences, and our alumni and faculty continually distinguish themselves in healthcare settings around the globe.

MCPHS has more than 7000 students across campuses in Boston's Longwood Medical and Academic Area (LMA), downtown Worcester, MA and downtown Manchester, NH.

Our vision is to empower our Community to create a healthier, more equitable world, which we strive to achieve through our core values of integrity, community, engagement, collaboration, support, and innovation.

We offer competitive salaries and excellent benefits that include a substantial contribution toward the cost of medical, vision, and dental insurance, generous time off, retirement and pension plans, and flexible work arrangements to support work/life balance for our employees while supporting the MCPHS strategic plan.

MCPHS is an equal opportunity employer dedicated to ensuring equal opportunity for all members of the University community. We aim to recruit, develop, and retain the most skilled faculty and staff. All qualified applicants will be considered for employment.