Live Events Ticketing Support Specialist

Victory Live, Inc.; Atlanta (GA); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Victory Live, Inc. is seeking a Product Support Specialist to be the first contact for client issues on the platform.

You will work with the Support and Account Services teams to resolve Tier 1 technical problems across marketplaces and end users, keeping tickets moving and events running smoothly. This role suits someone who understands how ticketing works, communicates clearly under pressure, and pays close attention to detail.

Qualifications

• Proficiency with Microsoft Office Suite and strong computer literacy.
• Excellent written and verbal communication; explains technical issues clearly.
• Strong multitasking and time-management with attention to detail.

Responsabilités

• Serve as first contact for Tier 1 client tech support and escalate as needed.
• Respond to inquiries by phone and email from marketplaces, clients, end users.
• Develop working knowledge of Victory Live software and operations.
• Support all aspects of the ticket supply chain from inventory ingestion to sale.
• Source and manage inventory across primary and secondary marketplaces.
• Assist with manual processes and flag tasks for automation.
• Balance recurring tasks with ad hoc troubleshooting by urgency.

Connaissances

Communication

Time management

Attention to detail

Organizational skills

Outils

Zendesk

Confluence

Slack

Description du poste

Victory Live, Inc. is seeking a Product Support Specialist to be the first contact for client issues on the platform.

You will work with the Support and Account Services teams to resolve Tier 1 technical problems across marketplaces and end users, keeping tickets moving and events running smoothly. This role suits someone who understands how ticketing works, communicates clearly under pressure, and pays close attention to detail.