Live Events Support Specialist

TicketManager; New York (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Location: Mesa, AZ or New York, NY

Health benefits

401(k) & company match

Unlimited PTO

Catered lunches

Job summary

TicketManager is hiring a Customer Support Associate in the United States to join our on-site team in a fast-paced, high-growth environment. You will support general and non-paid accounts, communicating with customers by phone, Zoom, email, and chat to resolve issues effectively.

You’ll conduct training, document interactions, and escalate complex needs while developing expertise in TicketManager and guest-management workflows.

Qualifications

• Bachelor's degree required.
• 0-2+ years of customer service experience.
• Experience with Zendesk or similar platforms is a plus.
• Comfortable communicating with customers via phone, Zoom, email, and chat.
• Strong verbal and written communication skills; customer-first mindset.

Responsibilities

• Serve as frontline contact for general and non-paid support accounts.
• Resolve basic inquiries about platform navigation, access, and product functionality.
• Handle guest management requests and related updates.
• Offer phone or Zoom assistance to resolve issues efficiently.
• Conduct customer training sessions on platform usage.

Skills

Customer service

Communication

Time management

Problem solving

Education

Bachelor's Degree

Tools

Zendesk

Job description

TicketManager is hiring a Customer Support Associate in the United States to join our on-site team in a fast-paced, high-growth environment. You will support general and non-paid accounts, communicating with customers by phone, Zoom, email, and chat to resolve issues effectively.

You’ll conduct training, document interactions, and escalate complex needs while developing expertise in TicketManager and guest-management workflows.