Live Events Staffing & Partnerships Coordinator

ASM Global; Tampa (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Legends & ASM Global seeks a dedicated NPO Staffing Coordinator to support event operations at Raymond James Stadium in Tampa. You will build relationships with nonprofits, manage rosters, and ensure smooth event-day check-ins and post-event invoicing for all game days, concerts, and special events.

The role requires exceptional organizational, communication, and customer service skills, with proficiency in Excel and Outlook.

Qualifications

• Excellent organizational, interpersonal, written, and verbal communication skills.
• Strong relationship-building and customer service skills with the ability to work effectively with community organizations, volunteers, and internal leadership.
• Previous experience in staffing, scheduling, volunteer coordination, hospitality, event operations, community outreach, or a related field preferred.
• Strong attention to detail with the ability to manage multiple organizations, rosters, deadlines, and event requirements simultaneously.
• Strong problem-solving skills and the ability to adapt quickly in a fast-paced event environment.
• Proficiency in Microsoft Office, including strong working knowledge of Microsoft Excel and Outlook.
• Ability to accurately maintain and reconcile staffing, attendance, invoicing, and payment records.
• Must be proactive, dependable, professional, and self-motivated.
• Must be available to work event days, including days, evenings, weekends, holidays, and extended hours as required.

Responsibilities

• Serve as the primary point of contact for participating NPOs, building strong relationships with group leaders and maintaining consistent communication regarding events, requirements, and program updates.
• Coordinate NPO staffing for events, including staffing commitments, group assignments, volunteer rosters, call times, and event-day check-in.
• Maintain accurate and organized records of NPO participation, attendance, training requirements, staffing assignments, and other required documentation.
• Proactively identify staffing shortages and work with existing and prospective NPO partners to ensure event staffing needs are met.
• Recruit, onboard, and develop new NPO partnerships to support the continued growth and success of the program.
• Manage event-day NPO check-in and assist with resolving call-outs, late arrivals, roster discrepancies, and other staffing challenges.
• Manage post-event invoicing by verifying attendance and staffing information, submitting accurate documentation, tracking payment status, and resolving discrepancies to help ensure organizations are paid accurately and on time.
• Communicate and reinforce company, venue, food safety, alcohol service, cash-handling, uniform, training, and operational expectations with participating organizations.
• Partner with Operations, Finance, Human Resources, and other departments to support the overall success and continuous improvement of the NPO program.
• Perform additional staffing, administrative, and event-related duties as assigned.

Skills

Event staffing

Volunteer coordination

Customer service

Scheduling

Communication

Tools

Microsoft Excel

Outlook

Job description

Legends & ASM Global seeks a dedicated NPO Staffing Coordinator to support event operations at Raymond James Stadium in Tampa. You will build relationships with nonprofits, manage rosters, and ensure smooth event-day check-ins and post-event invoicing for all game days, concerts, and special events.

The role requires exceptional organizational, communication, and customer service skills, with proficiency in Excel and Outlook.