Live Events Implementation Leader | SaaS PM

TicketManager; Mesa (AZ); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

401(k) Company Match

Medical, Dental, Vision & Chiropractic

Unlimited PTO

Quarterly live event credits

Monthly happy hours

Volunteering

Job summary

TicketManager is seeking an Integration Implementation Project Manager to launch customers on time, coordinating with internal teams and building account flows for scalable setups. You’ll be the main contact for progress and provide leadership updates throughout the project lifecycle.

You will manage configurations (SSO, CRM, API), monitor timelines, mitigate risks, document decisions, and report KPIs to leadership, ensuring successful post-launch support and growth.

Qualifications

• Bachelor’s Degree required.
• 5+ years of work experience in a collaborative, data-driven environment.
• Previous project management experience preferred.
• PMP or similar certification is a plus.
• Strong interpersonal skills: negotiating, influencing, and dealing effectively with people.
• Excellent communication and organizational skills with the ability to manage multiple projects simultaneously.
• Customer service skills in a SaaS environment preferred.
• Proven presentation and executive meeting planning.
• Ability to translate technical concepts into client-friendly language.
• Ability to refine project management strategy to meet client needs.

Responsibilities

• Lead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions to customer-facing teams.
• Build system workflows and execute configurations (e.g., SSO, CRM, API integrations), advising on best practices for optimal setup and scalability.
• Manage implementation timelines using internal tools, ensuring milestones are met and proactively identifying risks.
• Maintain accurate documentation of project status, decisions, client use case and client feedback.
• Coordinate cross-functionally with Account Management, Customer Success, Support, Product, and Tech teams to drive adoption and implementation progress.
• Communicate regularly with clients and internal stakeholders, reporting key KPIs, launch status, and securing leadership sign-off upon completion.
• Monitor project health, mitigate risks, route support requests appropriately, and deliver client training and launch materials.

Job description

TicketManager is seeking an Integration Implementation Project Manager to launch customers on time, coordinating with internal teams and building account flows for scalable setups. You’ll be the main contact for progress and provide leadership updates throughout the project lifecycle.

You will manage configurations (SSO, CRM, API), monitor timelines, mitigate risks, document decisions, and report KPIs to leadership, ensuring successful post-launch support and growth.