Account Manager, Live Events SaaS Customer Success

TicketManager; Calabasas (CA); Presencial; USD 75.000 - 100.000; Tempo integral

Benefícios oferecidos por esta vaga

401(k) Company Match

Health Benefits: Medical, Dental, Vis​

Unlimited PTO

Catered lunches and in-office perks

Resumo da vaga

TicketManager is hiring an Account Manager to own and grow a portfolio of customers, primarily around $2,500 MRR and below. This is a customer-facing, revenue-focused role responsible for driving customer engagement, adoption, retention, expansion, and long-term value.

The Account Manager is the entry point into TicketManager’s Customer Success career path and provides the foundation for growth into roles such as Retention Manager, Account Director, Strategic Director, and beyond.

Qualificações

• BA/BS degree required.
• 2–5+ years in Customer Success, Account Management, B2B SaaS, or related role.
• Strong relationship-building and communication skills.
• Customer-first mindset with focus on measurable outcomes.
• Willingness to travel and engage at offices, live events, and TicketManager programs.

Responsabilidades

• Own the day-to-day relationship and overall success of an assigned portfolio of customers.
• Develop a strong understanding of each customer’s business objectives and usage of TicketManager.
• Build trusted relationships and serve as the primary contact throughout the customer lifecycle.
• Maintain proactive, high-quality communication and support across accounts.
• Drive adoption, retention, and growth; identify upsell and expansion opportunities.
• Coordinate cross-functional teams to deliver a consistent customer experience.
• Prepare and lead customer business reviews demonstrating value and outcomes.

Conhecimentos

Relationship-building

Customer Success

Account Management

B2B SaaS

Communication

Travel willingness

Formação

BA/BS degree

Descrição da vaga

TicketManager is hiring an Account Manager to own and grow a portfolio of customers, primarily around $2,500 MRR and below. This is a customer-facing, revenue-focused role responsible for driving customer engagement, adoption, retention, expansion, and long-term value.

The Account Manager is the entry point into TicketManager’s Customer Success career path and provides the foundation for growth into roles such as Retention Manager, Account Director, Strategic Director, and beyond.