Customer Support Specialist — Growth & Live Events

Vibrance Events; Cincinnati (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunity to travel to live events

Fun, collaborative, and creative work environment

Clear growth path in the customer experience and events space

Exposure to exciting high-profile brands

Job summary

Vibrance Events is seeking a Customer Support Representative in Cincinnati, Ohio. In this role, you will be the key point of contact for customers, answering questions and delivering top-notch service. The position is full-time and offers a competitive salary.

You will engage with customers face-to-face, identify their needs, and help achieve sales targets while maintaining a positive attitude. This is a fantastic opportunity for those passionate about customer service and eager to grow within the events space.

Qualifications

• 1–3 years of experience in customer service, event coordination, or hospitality.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to stay calm under pressure.
• High attention to detail and exceptional organizational skills.
• Positive, team-oriented attitude with a passion for creating memorable experiences.

Responsibilities

• Engage with customers face to face providing friendly support.
• Proactively identify customer needs and recommend appropriate products, upgrades, or solutions.
• Handle inquiries related to pricing and general information.
• Achieve individual and team sales targets through excellent service and persuasive communication.
• Maintain up-to-date knowledge of our client's products and services.

Skills

Customer service experience

Verbal communication

Problem-solving skills

Organizational skills

Team-oriented attitude

Job description

Vibrance Events is seeking a Customer Support Representative in Cincinnati, Ohio. In this role, you will be the key point of contact for customers, answering questions and delivering top-notch service. The position is full-time and offers a competitive salary.

You will engage with customers face-to-face, identify their needs, and help achieve sales targets while maintaining a positive attitude. This is a fantastic opportunity for those passionate about customer service and eager to grow within the events space.