Live Event Ticket Specialist

MSG Entertainment Holdings, LLC; New York (NY); On-site; USD 52,000 - 74,000; Full time

Job summary

MSG Entertainment Corp. is seeking an on-site Ticket Agent in New York to handle ticket sales, exchanges and refunds with accuracy and professionalism. You will remain proficient in our ticket system, stay informed about events, and help guests access discounts while balancing revenue.

This role requires excellent hospitality, teamwork and money handling skills. The position is on-site in New York, with flexibility for a varied schedule including nights and weekends.

Qualifications

• Excellent hospitality, interpersonal and communication skills.
• Must be team orientated and able to work with others.
• Proficient with computers and familiar with ticket systems.
• Strong customer service and money handling abilities.

Responsibilities

• Conduct ticket sales, exchanges & refunds as needed.
• Remain current in ticket system operations.
• Maintain knowledge of events on sale and available discounts.
• Balance sales activity and revenue regularly.
• Distribute will call orders to customers and assist with bank deposits.
• Assist in processing group sales orders and participate in special projects.

Skills

Hospitality

Interpersonal

Communication

Team oriented

Computer skills

Ticket system

Customer service

Money handling

Honesty integrity

Tools

Ticket system software

Job description

MSG Entertainment Corp. is seeking an on-site Ticket Agent in New York to handle ticket sales, exchanges and refunds with accuracy and professionalism. You will remain proficient in our ticket system, stay informed about events, and help guests access discounts while balancing revenue.

This role requires excellent hospitality, teamwork and money handling skills. The position is on-site in New York, with flexibility for a varied schedule including nights and weekends.