Help Desk Technician: Field & On-Site Support Pro

Watchfire Signs, LLC.; Danville (IL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical

Vision

Company Paid Life/ADD

Voluntary Life/ADD

401k with Employer Match

Vacation

Personal Time

Job summary

Watchfire Signs, LLC. is seeking a Help Desk Customer Service Technician DSG to deliver timely tech support to customers, dealers and end-users from our on-site location. You will help expand the knowledgebase and keep precise service records for each case.

The role requires solid networking basics, electronics knowledge, and a strong customer-service mindset. BS degree is preferred, with overtime and weekend availability as part of duties.

Qualifications

• AA/AS degree or military equivalent required; BS strongly preferred.
• Solid networking fundamentals and electrical understanding emphasized.
• Experience with customer service and IT/phone support is preferred.

Responsibilities

• Provide world-class customer tech support promptly, focusing on first-call resolution.
• Contribute to the Watchfire knowledgebase with troubleshooting and how-to articles.
• Maintain detailed customer records in the service database for each interaction.
• Perform other software/engineering-related duties as needed.
• Occasional on-site travel to job sites for installation, training, or service.
• Occasional weekend on-call or remote weekend support.

Skills

Networking basics

Electronics understanding

Network installation/maintenance

Customer service

Verbal communication

Spanish bilingual (plus)

Overtime/weekend availability

Education

AA/AAS/AS in technical field

BS in EE / EET / CE / ECE / MIS or IT

Job description

Watchfire Signs, LLC. is seeking a Help Desk Customer Service Technician DSG to deliver timely tech support to customers, dealers and end-users from our on-site location. You will help expand the knowledgebase and keep precise service records for each case.

The role requires solid networking basics, electronics knowledge, and a strong customer-service mindset. BS degree is preferred, with overtime and weekend availability as part of duties.