Live-Event Tech Support for Race Timing

Road Race Management, Inc.; Louisville (CO); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401k/HSA

Flexible work hours

Vacation time

Performance-based incentives

Company profit share

Option to become a company shareholder

Job summary

Race Result Americas, Inc. in Louisville, CO is seeking a Technical Support Specialist to join their team. You will be responsible for providing top-notch customer support, troubleshooting timing software and hardware, and ensuring smooth operation during events. The successful candidate will have a technical background and great communication skills, allowing them to convey complex technical details clearly. A flexible work environment and opportunities for personal growth are offered, along with a competitive salary and benefits.

Qualifications

• Bachelor’s degree in a technical field or equivalent experience.
• Experience with race timing systems or hands-on experience in the event industry.
• Strong understanding of networking, hardware setup, and software systems.
• Calm, can-do attitude especially during hectic race days.

Responsibilities

• Be the go-to expert for customer support questions via email, phone, and chat.
• Troubleshoot hardware, software, and network issues related to race timing systems.
• Onboard new customers to ensure successful timing experiences.
• Support live events remotely and occasionally on-site.
• Create helpful guides, FAQs and documentation for customers.

Skills

Troubleshooting

Customer support

Communication

Problem-solving

Education

Bachelor’s degree in a technical field

Job description

Race Result Americas, Inc. in Louisville, CO is seeking a Technical Support Specialist to join their team. You will be responsible for providing top-notch customer support, troubleshooting timing software and hardware, and ensuring smooth operation during events. The successful candidate will have a technical background and great communication skills, allowing them to convey complex technical details clearly. A flexible work environment and opportunities for personal growth are offered, along with a competitive salary and benefits.