Racing Tech Support & Systems Operator

Presque Isle Downs, Inc.; Louisville (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Presque Isle Downs, Inc. is seeking an entry-level Central Operations Team member to monitor systems and provide customer support. Located in Louisville, KY, this role involves troubleshooting equipment and maintaining positive customer interactions, integral to our operations.

Flexibility is a must, with multiple shift options available, including evenings and weekends. Strong problem-solving skills and proficiency in Microsoft Office are essential.

Qualifications

• Must be at least 18 years of age with a High School diploma or GED.
• Passionate problem solver with excellent troubleshooting skills.
• Excellent verbal and written communication skills.

Responsibilities

• Handle incoming calls from customers and troubleshoot issues.
• Monitor error logs and system alerts.
• Perform User Acceptance Testing for new software.

Skills

Problem solving

Communication skills

Microsoft Office proficiency

Self-motivation

Ability to multitask

Education

High School diploma or GED

Associate’s or Bachelor’s degree

Tools

Outlook

Excel

Word

Job description

Presque Isle Downs, Inc. is seeking an entry-level Central Operations Team member to monitor systems and provide customer support. Located in Louisville, KY, this role involves troubleshooting equipment and maintaining positive customer interactions, integral to our operations.

Flexibility is a must, with multiple shift options available, including evenings and weekends. Strong problem-solving skills and proficiency in Microsoft Office are essential.