Live Event Tech Support Engineer

SpotMe; East Windsor Hill (CT); Remote; USD 55,000 - 65,000; Full time

Job summary

SpotMe is a leading B2B event platform serving enterprises with CRM-connected experiences across in-person, virtual, and hybrid events. As a Technical Support Engineer, you will be the face of SpotMe and Onomi, solving real problems, guiding customers with confidence, and protecting the seamless execution of mission-critical events worldwide.

You will join a 24/7 global team, investigate issues, reproduce them, and work with Engineering to deliver timely fixes or workarounds, while maintaining

Qualifications

• Hands-on experience in technical support, application support, or IT.
• Strong troubleshooting, analytical reasoning, and ability to isolate root causes under time pressure.
• Excellent empathy, communication, and ability to explain complex issues clearly.

Responsibilities

• Investigate real issues, reproduce them, and create workarounds when no fix is available in time.
• Collaborate with Engineering to keep the product experience at the highest standard and contribute to docs and tooling improvements.
• Manage high-volume chats with customers, maintaining clarity and calm under pressure while delivering accurate results.

Job description

SpotMe is a leading B2B event platform serving enterprises with CRM-connected experiences across in-person, virtual, and hybrid events. As a Technical Support Engineer, you will be the face of SpotMe and Onomi, solving real problems, guiding customers with confidence, and protecting the seamless execution of mission-critical events worldwide.

You will join a 24/7 global team, investigate issues, reproduce them, and work with Engineering to deliver timely fixes or workarounds, while maintaining