Live Event Platform Support Engineer

Spotme; Salem (OR); Remote; USD 75,000 - 110,000; Full time

Job summary

SpotMe in Salem, Oregon seeks a Technical Support Engineer to be the first line of defense for our event platform and Onomi engagement product, supporting in-person, virtual, and hybrid events across a global customer base. You will diagnose issues, guide customers with confidence, and ensure seamless event execution under high-stakes conditions.

You will investigate real issues, reproduce them, and craft workarounds when fixes aren’t available, while collaborating with Engineering to maintain a

Responsibilities

• Investigate real issues, reproduce them, and create workarounds when fixes are not available in time.
• Collaborate closely with Engineering to keep the product experience at the highest standard.

Job description

SpotMe in Salem, Oregon seeks a Technical Support Engineer to be the first line of defense for our event platform and Onomi engagement product, supporting in-person, virtual, and hybrid events across a global customer base. You will diagnose issues, guide customers with confidence, and ensure seamless event execution under high-stakes conditions.

You will investigate real issues, reproduce them, and craft workarounds when fixes aren’t available, while collaborating with Engineering to maintain a