Live-Event Tech Ops IT Analyst

Gravity Media; Los Angeles (CA); On-site; USD 41,000 - 50,000; Full time

Job summary

Gravity Media is seeking a Tech Ops – IT Analyst in Los Angeles, CA. The role provides hands-on IT support for broadcast, systems, and networking teams, with on-site duties at regional and global events. Expect travel for roadshows and work in fast-paced, live production environments.

Strong problem-solving, customer service, and adherence to Change Management are essential. The ideal candidate will diagnose and troubleshoot to maintain system health, assist with imaging and network hardware,

Qualifications

• High school or equivalent diploma.
• 1-2 years of corporate setting Windows, Mac or Linux Operating systems support experience
• 1-2 years of networking (DNS, DHCP, SSL, OSI Model, TCP/IP) experience
• 1-2 years of troubleshooting in a multi-user high availability environment experience
• 1-2 years of PC repair, troubleshooting, deployment experience
• Experience in customer-facing roles
• Comfortable with PC imaging and software FOG
• Comfortable with network deployment/configuration software (Meraki Dashboard, Datadog, Netbox)
• Structured cabling experience working with copper and fiber
• Can travel to local and global sites up to 50% of the time
• Ability tointerface professionally withcustomer executives and employees.
• Ability to see problems through to resolution and communicate progress and results to customers.
• High degree of autonomy and ability to self-manage isrequired.
• Physically capable of picking up and moving computer/broadcast/network hardware (~15-20kgs / 30-45 pounds)

Responsibilities

• Deliver high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log, alarms or data to determine the health of systems and hardware.
• Execute triage and escalation procedures during live shows, including paging appropriate teams and documenting outcomes for post-event review.
• Understand and execute change management activities in a high-availability environment, including assessing the impact of changes before implementation.
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value.
• Effectively manage and oversee IT asset inventories.
• Deploy and modify PC images built by Systems Engineering and deploy and modify network hardware per Network Engineering direction.
• Provide post-event summaries of on-site changes, image updates, or unresolved issues to engineering teams for continuous improvement.
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions.
• Update and maintain documentation and incident report tracking.
• Foster positive, healthy, and enthusiastic relationships with various customers, manage their expectations, and communicate status regularly with customer contacts.
• Perform on-site technical QC prior to and during shows, including verification of peripherals, software versions, image integrity, game server connectivity, audio routing, and real-time troubleshooting of hardware or signal issues.
• Prepare road show kits, including monitors, cables, and supporting hardware.
• Coordinate with the Competitive Operations Team as a technical consultant on stage PC issues.
• Operate and maintain pre-built scripts/applications for use in live show events.
• Other job-related duties as assigned.

Skills

OS support

Networking basics

Troubleshooting

Scripting

Live events experience

Autonomy

Customer-facing

Education

High school diploma

Tools

Meraki Dashboard

Datadog

NetBox

Linux (Red Hat)

AWS

Job description

Gravity Media is seeking a Tech Ops – IT Analyst in Los Angeles, CA. The role provides hands-on IT support for broadcast, systems, and networking teams, with on-site duties at regional and global events. Expect travel for roadshows and work in fast-paced, live production environments.

Strong problem-solving, customer service, and adherence to Change Management are essential. The ideal candidate will diagnose and troubleshoot to maintain system health, assist with imaging and network hardware,