Live Event Operations Leader

Encore Global; San Francisco (CA); On-site; USD 70,000 - 84,000; Full time

Job summary

Encore Global in San Francisco, CA is seeking an Operations Manager to lead floor operations for events, ensuring service excellence, staff leadership, and cost control across equipment and services for venues.

You will supervise technicians, manage inventory, attend pre-production meetings, mentor staff, and collaborate with clients to maximize revenue while upholding Encore standards and safety.

Qualifications

• 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience.
• Working knowledge of audio visual equipment in a live show environment
• Proficiency with computer hardware and Microsoft Office

Responsibilities

• Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
• Provides direct supervision of team members including scheduling and time keeping.
• Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges.
• Ensures that daily equipment sheets are updated and properly completed.
• Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
• Attends BEO, Pre-Cons, and pre-production meetings as needed.
• Delegates tasks as appropriate.
• Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures.
• Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling.
• Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties and all vendors. Mentors Technicians to also provide this superior level of customer service.
• Meets with guests’ onsite to ensure that their needs are met and the equipment setup is working properly.
• Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.

Skills

Staff supervision

Customer service

Performance management

Inventory control

Team leadership

Education

Bachelor's degree preferred

High School Diploma required

Tools

Microsoft Office

AV equipment knowledge

Job description

Encore Global in San Francisco, CA is seeking an Operations Manager to lead floor operations for events, ensuring service excellence, staff leadership, and cost control across equipment and services for venues.

You will supervise technicians, manage inventory, attend pre-production meetings, mentor staff, and collaborate with clients to maximize revenue while upholding Encore standards and safety.