Live Chat Support Specialist

Alliance Family Health Center Inc; Santa Fe (NM); On-site; USD 21,000 - 30,000; Full time

Job summary

Alliance Family Health Center Inc. is seeking a dynamic Live Chat Support Agent to join our team.

You will provide exceptional customer service through our online chat platform and help customers with timely, accurate assistance. As a team player with a positive attitude, you will engage customers, resolve issues, and maintain records of interactions while upholding our service standards in a fast-paced healthcare environment.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong customer service orientation with a passion for helping others
• Ability to multitask and prioritize in a fast-paced environment
• Previous experience in a customer service role is preferred
• Proficiency in typing and navigating online chat platforms

Responsibilities

• Engage with customers via live chat to provide support and assistance
• Resolve customer issues and inquiries in a timely and professional manner
• Ensure customer satisfaction by delivering high-quality service
• Collaborate with other team members to escalate complex issues as needed
• Maintain accurate records of customer interactions and transactions

Skills

Excellent communication

Customer service

Multitasking

Typing proficiency

Job description

Alliance Family Health Center Inc. is seeking a dynamic Live Chat Support Agent to join our team.

You will provide exceptional customer service through our online chat platform and help customers with timely, accurate assistance. As a team player with a positive attitude, you will engage customers, resolve issues, and maintain records of interactions while upholding our service standards in a fast-paced healthcare environment.