Live Chat Support Specialist — Fast, Friendly Help

Alliance Family Health Center Inc; Minneapolis (MN); On-site; USD 32,000 - 52,000; Full time

Job summary

Alliance Family Health Center Inc. is seeking a dynamic Live Chat Support Agent to provide exceptional service through our online chat platform. You will engage with customers, resolve inquiries, and contribute to a positive customer experience.

The role requires clear communication, the ability to multitask in a fast-paced environment, and a willingness to go above and beyond for patients and clients.

Qualifications

• Excellent written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency typing and navigating live chat platforms.
• Previous experience in customer service is preferred.

Responsibilities

• Engage with customers via live chat to provide support and assistance
• Resolve customer issues and inquiries in a timely and professional manner
• Ensure customer satisfaction by delivering high-quality service
• Collaborate with other team members to escalate complex issues as needed
• Maintain accurate records of customer interactions and transactions

Skills

Customer service

Written communication

Verbal communication

Multitasking

Typing speed

Tools

Live chat platforms

Job description

Alliance Family Health Center Inc. is seeking a dynamic Live Chat Support Agent to provide exceptional service through our online chat platform. You will engage with customers, resolve inquiries, and contribute to a positive customer experience.

The role requires clear communication, the ability to multitask in a fast-paced environment, and a willingness to go above and beyond for patients and clients.