Live Chat Specialist: Fast, Friendly Support

Alliance Family Health Center Inc; New York (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Alliance Family Health Center Inc in New York is seeking a dynamic Live Chat Support Agent to join our team. You will deliver timely, accurate assistance to customers via our online chat platform and help resolve inquiries with a friendly, professional approach.

Ideal candidates are strong communicators with a customer-service mindset, able to multitask in a fast-paced environment, and comfortable navigating chat tools.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service orientation and problem-solving.
• Ability to multitask and prioritize in a fast-paced environment.
• Previous customer service experience preferred.
• Proficient typing and navigation of online chat platforms.

Responsibilities

• Engage with customers via live chat to provide support.
• Resolve customer inquiries in a timely and professional manner.
• Maintain accurate records of customer interactions.
• Escalate complex issues to team members when needed.

Skills

Excellent communication

Customer service oriented

Multitasking

Typing proficiency

Chat platform experience

Job description

Alliance Family Health Center Inc in New York is seeking a dynamic Live Chat Support Agent to join our team. You will deliver timely, accurate assistance to customers via our online chat platform and help resolve inquiries with a friendly, professional approach.

Ideal candidates are strong communicators with a customer-service mindset, able to multitask in a fast-paced environment, and comfortable navigating chat tools.