Dynamic Live Chat Support Specialist

Alliance Family Health Center Inc; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Alliance Family Health Center Inc is seeking a dynamic Live Chat Support Agent to assist our patients and clients through the online chat platform. You will provide timely, accurate information and help resolve inquiries with a friendly, professional approach.

Responsibilities include engaging with customers via live chat, handling multiple chats simultaneously, and escalating complex issues when needed to ensure high-quality service. A team-oriented attitude is essential.

Qualifications

• Excellent written and verbal communication.
• Strong customer service orientation with a passion for helping others.
• Ability to multitask and prioritize in a fast-paced environment.
• Previous experience in a customer service role is preferred.
• Typing proficiency and ability to navigate online chat platforms.

Responsibilities

• Engage with customers via live chat to provide support.
• Resolve customer issues in a timely and professional manner.
• Ensure customer satisfaction by delivering high-quality service.
• Escalate complex issues to team members when needed.
• Maintain accurate records of customer interactions.

Skills

Written & verbal communication

Customer service

Multitasking

Typing proficiency

Tools

Live chat platforms

Job description

Alliance Family Health Center Inc is seeking a dynamic Live Chat Support Agent to assist our patients and clients through the online chat platform. You will provide timely, accurate information and help resolve inquiries with a friendly, professional approach.

Responsibilities include engaging with customers via live chat, handling multiple chats simultaneously, and escalating complex issues when needed to ensure high-quality service. A team-oriented attitude is essential.