CUSTOMER SERVICE REPRESENTATIVE

TruGreen / Greenlawn Canada; Suwanee (GA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid weekly pay

Incentive opportunities

Paid time off

Employee discounts

Supportive team

Career growth

Paid training

Benefits package

Job summary

TruGreen in Suwanee, GA is hiring a Customer Service Representative to deliver exceptional support by answering calls, resolving concerns, and helping customers maximize their TruGreen services. You will engage professionally, learn products, and support a positive customer experience.

This role offers paid training, weekly pay, PTO and holidays, employee discounts, and clear growth paths within a supportive team that invests in your success.

Qualifications

• High school diploma or GED required.
• Excellent written and verbal communication for professional business interactions.
• Proficiency with Microsoft Office and ability to learn new systems quickly.
• Fluency in English (speaking, reading, writing).
• Experience in customer service or call center environment preferred.

Responsibilities

• Respond to customer calls, resolve concerns, and provide solutions that maximize TruGreen services.
• Identify opportunities to recommend additional products and services aligned with customer needs.
• Maintain accurate documentation of customer interactions across systems.
• Contribute to a positive, collaborative team environment.

Skills

Active listening

Empathy

Problem-solving

De-escalation

Communication skills

Time management

Organizational skills

Typing/data-entry

English fluency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Description

3630 Swiftwater Park Drive, Suwanee, Georgia 30024 TruGreen accepts applications on an ongoing basis.

Customer Service Representative

3630 Swiftwater Park Drive, Suwanee, GA 30024 Paid Training | Weekly Pay | Career Growth | Customer-Focused Culture

Ready for a career where your people skills can shine?

Our Suwanee, GA team welcomes candidates from Lawrenceville, Duluth, Buford, Sugar Hill, Johns Creek, Norcross, and offers a supportive environment where you'll help customers find solutions and create positive experiences. If you're looking for growth, development, and a team that wants to see you succeed, this is the opportunity you've been looking for.

What's In It for You?

• $15.50 Hourly Pay – Paid Weekly!
• Performance-Based Incentive Opportunities
• Paid time off, Sick time, and holidays
• Employee Discounts on TruGreen Services
• Supportive Team Environment - Work alongside teammates and leaders who are invested in your success.
• Career Growth Opportunities - Clear pathways to develop your skills and advance your career.
• Paid Training and Ongoing Development - Gain the tools, knowledge, and confidence to thrive.
• Benefits Package - Medical, dental, vision, and 401(k) with company match (eligibility begins at 30 days)

What You'll Do

You are responsible for delivering exceptional customer support by answering customer calls, resolving concerns, and providing solutions that help customers get the most from their TruGreen services. You'll also have opportunities to recommend additional products and services that align with customer needs while building valuable sales experience.

What To Expect

• Supportive leaders and teammates committed to helping you succeed.
• Comprehensive training on our products, services, and customer experience standards.
• Real-time coaching and best practices to help you deliver exceptional customer service.
• Continuous opportunities to build your communication, problem-solving, and relationship-building skills.

What You'll Need

• Ability to build positive customer relationships through active listening, empathy, effective de-escalation, problem-solving, and a commitment to delivering exceptional service in every interaction.
• Excellent written and verbal communication skills for professional business interactions
• Proficiency with Microsoft Office applications and the ability to quickly learn new systems and technology
• Familiarity with social media applications (Facebook, Instagram, LinkedIn)
• Ability to learn, retain, and apply product, service, and company knowledge to effectively assist customers and support business objectives.
• Ability to accurately interpret and consistently apply company policies, procedures, and service standards.
• Strong typing and data-entry skills with attention to detail and accuracy
• Comfortable performing basic mathematical calculations, including percentages, ratios, and decimals, with a high level of accuracy.
• Strong organizational and time management skills with the ability to prioritize tasks, stay organized, and maintain dependable attendance.
• Ability to work independently with confidence while benefiting from ongoing coaching, leadership support, and collaboration within a customer-focused team environment.
• Ability to effectively navigate multiple systems while accurately documenting information and actively engaging with customers in real time.
• High school diploma or GED required and/or up to one year of related customer service experience, training, or an equivalent combination of education and experience preferred.
• Comfortable consenting to a criminal background check
• Ability to speak, read, and write English fluently
• Ability to perform the essential functions of the job with or without reasonable accommodation
• Must be at least 18 years old at the time of hire
• Ability to speak, read and write fluently in English is required.
• You MUST BE physically located in the United States while performing this job.

Why TruGreen?

For more than 50 years, TruGreen has helped homeowners achieve healthier, greener lawns. As a member of our Customer Service Representative team, you'll be the friendly voice customers turn to for support, guidance, and solutions that help them feel confident in their TruGreen experience. You'll be supported by leaders who understand the role because many of them started in positions just like this one and have grown their careers with TruGreen. Backed by the resources, training, and stability of the nation's largest lawn care provider, you'll have the support of a local team that is invested in your success. As the Official Lawn Care Provider of the PGA TOUR, TruGreen brings industry-leading expertise, innovation, and proven results to every lawn we service. Whether you're starting your career or looking for your next opportunity, you'll have the tools, support, and advancement opportunities to grow with us.

Additional Information

We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law.

In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).