Customer Service Specialist at Greenlight Atlanta, GA

Greenlight; Atlanta (GA); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Greenlight in Atlanta, GA is seeking a Customer Service Specialist to assist customers by phone and email with issues related to the Greenlight card and mobile app. The role reports to the Customer Service Manager and is hybrid, requiring occasional in-office days.

You will build relationships with teammates, relay product feedback to engineering and product teams, and stay focused on speed and customer satisfaction while adhering to company policies.

Qualifications

• High School Diploma or equivalent
• Exceptional customer service, active listening, and verbal and written communication skills
• Proficiency with software, ideally CRM software, and strong typing skills

Responsibilities

• Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration
• Actively listen to customers to confirm and clarify information and diffuse potential escalations
• Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams
• Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority
• Effectively utilize software and internal tools to navigate customer accounts and solve issues
• Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role
• Adhere to all company policies and procedures

Skills

Customer service

Active listening

Typing

CRM software

Multitasking

Education

High School Diploma

Tools

CRM software

Job description

Customer Service Specialist – Atlanta, GA.

Greenlight, a family fintech company, helps parents and kids manage finances through an award‑winning banking app.

Overview

We are seeking a Customer Support Specialist to assist customers by phone and email with any issues or questions regarding the Greenlight card and mobile application. The role reports to the Customer Service Manager.

Who you are

• Professional, confident, and resourceful
• Can be a creative problem‑solver while troubleshooting customer issues
• Patient and kind while addressing customer questions and concerns
• Active listener who demonstrates genuine empathy to our customers
• Responsible and self‑manageable (work from home)
• Proficient in multitasking and maintaining accountability for meeting daily productivity goals
• Able to quickly learn about Greenlight’s products, services and policies

What you will be doing

• Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration
• Actively listen to customers to confirm and clarify information and diffuse potential escalations
• Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams
• Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority
• Effectively utilize software and internal tools to navigate customer accounts and solve issues
• Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role
• Adhere to all company policies and procedures

What you should bring

• High School Diploma or equivalent
• Exceptional customer service, active listening, and verbal and written communication skills
• Proficiency with software, ideally CRM software, and strong typing skills

Shift

• This position will require nights and weekends. The schedule may vary depending on business needs. Hiring shifts will be 10:00 am to 9:00 pm on weekdays and weekends
• Customer Support Specialist is a hybrid role, which requires 1–2 days in office per month

Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.