Live Chat Support Agent (Remote)

Insurish LLC; Louisville (KY); Remote; USD 36,000 - 48,000; Full time

Job summary

Insurish LLC is seeking a remote Live Chat Support Agent to assist customers with insurance-related inquiries from anywhere in the United States. This role emphasizes delivering courteous, efficient service and guiding clients through available products.

You will answer questions, update records, and collaborate with teammates to ensure customer satisfaction while maintaining up-to-date product knowledge and policies.

Qualifications

• Excellent written and verbal communication
• Ability to multitask in a fast-paced environment
• Strong problem-solving skills
• Proficient with live chat tools and other communication platforms

Responsibilities

• Engage with customers through live chat to provide assistance with insurance-related inquiries
• Answer customer questions and provide guidance on insurance products and services
• Resolve customer issues and complaints in a timely and professional manner
• Collect and update customer information in our database
• Work collaboratively with team members to ensure customer satisfaction
• Stay up-to-date on product knowledge and company policies

Skills

Communication skills

Multitasking

Problem-solving

Live chat software

Education

High school diploma

Tools

Live chat software

Job description

Insurish, a leading insurance provider is seeking a remote Live Chat Support Agent to join our dynamic team. As a Live Chat Support Agent, you will be responsible for providing exceptional customer service to our clients through live chat support.

Responsibilities:

• Engage with customers through live chat to provide assistance with insurance-related inquiries
• Answer customer questions and provide guidance on insurance products and services
• Resolve customer issues and complaints in a timely and professional manner
• Collect and update customer information in our database
• Work collaboratively with team members to ensure customer satisfaction
• Stay up-to-date on product knowledge and company policies

Requirements:

• Excellent communication skills, both written and verbal
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills
• Proficiency in using live chat software and other communication tools
• High school diploma or equivalent