Customer Support Representative (Remote )

Insurish LLC; Virginia Beach (VA); Remote; USD 25,000 - 41,000; Full time

Benefits offered by this job

Competitive hourly pay

Remote work opportunity

Paid training

Professional development opportunities

Supportive team environment

Opportunities for advancement

Comprehensive benefits for eligible

Job summary

Insurish LLC is seeking a friendly, reliable Customer Support Representative to serve as the primary contact for customers, answering questions, resolving issues, and guiding them through insurance products and services. This role emphasizes clear communication and a positive customer experience.

You will handle inquiries via phone and email, maintain accurate records, and follow established procedures while protecting confidential information. Remote work options and paid training are provided.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, call center, insurance, financial services, or related experience preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving and active-listening abilities.
• Strong attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize responsibilities effectively.

Responsibilities

• Respond to customer inquiries by phone, email, and other communication channels.
• Provide accurate information regarding insurance products, services, policies, and account-related questions.
• Assist customers with account updates, documentation, requests, and general support needs.
• Investigate customer concerns and work toward timely and effective resolutions.
• Escalate complex issues to the appropriate department when necessary.
• Maintain accurate and detailed records of customer interactions.
• Follow established customer service procedures, policies, and compliance requirements.
• Protect confidential customer and company information.

Skills

Verbal communication

Written communication

Problem-solving

Active listening

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Tools

CRM platforms

Job description

Insurish is seeking a friendly, reliable, and customer-focused Customer Support Representative to join our team. In this role, you will serve as a primary point of contact for customers, assisting with questions, resolving issues, providing information about products and services, and ensuring a positive customer experience.

The ideal candidate is an excellent communicator who is comfortable working independently, managing multiple customer inquiries, and handling sensitive information with professionalism and discretion.

Key Responsibilities

• Respond to customer inquiries by phone, email, and other communication channels.
• Provide accurate information regarding insurance products, services, policies, and account-related questions.
• Assist customers with account updates, documentation, requests, and general support needs.
• Investigate customer concerns and work toward timely and effective resolutions.
• Escalate complex issues to the appropriate department when necessary.
• Maintain accurate and detailed records of customer interactions.
• Follow established customer service procedures, policies, and compliance requirements.

• Protect confidential customer and company information.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, call center, insurance, financial services, or related experience is preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving and active-listening abilities.
• Strong attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize responsibilities effectively.

Preferred Skills

• Experience working with insurance customers or insurance-related products.
• Familiarity with CRM or customer support platforms.
• Experience handling confidential or sensitive customer information.
• Ability to learn new systems and procedures quickly.
• Strong typing and documentation skills.

What We Offer

• Competitive hourly compensation.
• Remote work opportunity.
• Paid training.
• Professional development opportunities.
• Supportive team environment.
• Opportunities for advancement.
• Comprehensive benefits for eligible employees.

Work Environment

This is a remote customer support position requiring a reliable internet connection, a professional workspace, and the ability to communicate effectively with customers and team members throughout the workday.

Equal Opportunity

Insurish is committed to providing an inclusive workplace and considers qualified applicants without regard to legally protected characteristics.