Live Chat Support Agent (Remote)

Insurish LLC; Baltimore (MD); Remote; USD 32,000 - 42,000; Full time

Job summary

Insurish LLC is seeking a remote Live Chat Support Agent to assist clients via live chat for insurance-related inquiries with courtesy and accuracy.

Responsibilities include answering questions, guiding customers through products, resolving issues promptly, and updating client data. A high school diploma is required and strong communication is essential.

Join a fast-paced, customer-focused team and help ensure excellent service while staying current on policies and products.

Qualifications

• High school diploma or equivalent is required.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment with strong problem-solving.
• Experience using live chat software and customer service tools.

Responsibilities

• Engage with customers through live chat to provide assistance with insurance-related inquiries.
• Answer customer questions and provide guidance on insurance products and services.
• Resolve customer issues and complaints in a timely and professional manner.
• Collect and update customer information in our database.
• Work collaboratively with team members to ensure customer satisfaction.
• Stay up-to-date on product knowledge and company policies.

Skills

Excellent communication skills

Multitasking and prioritization

Strong problem-solving skills

Proficiency with live chat tools

Education

High school diploma or equivalent

Tools

Live chat software

Job description

Insurish, a leading insurance provider is seeking a remote Live Chat Support Agent to join our dynamic team. As a Live Chat Support Agent, you will be responsible for providing exceptional customer service to our clients through live chat support.

Responsibilities:

• Engage with customers through live chat to provide assistance with insurance-related inquiries
• Answer customer questions and provide guidance on insurance products and services
• Resolve customer issues and complaints in a timely and professional manner
• Collect and update customer information in our database
• Work collaboratively with team members to ensure customer satisfaction
• Stay up-to-date on product knowledge and company policies

Requirements:

• Excellent communication skills, both written and verbal
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills
• Proficiency in using live chat software and other communication tools
• High school diploma or equivalent