Customer Service Representative ( Remote )

Insurish LLC; Indianapolis (IN); Remote; USD 34,000 - 42,000; Full time

Job summary

Insurish LLC is seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be passionate about providing exceptional customer service, possess excellent communication skills, and have a strong attention to detail.

The role involves handling inquiries by phone, email, and chat; assisting with policy questions, claims processing, and account management; and ensuring data accuracy across records. A fast-paced environment with collaborative teamwork awaits.

Qualifications

• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in Microsoft Office and customer service software.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with policy-related questions, claims processing, and account management.
• Provide accurate information about our insurance products and services.
• Process policy changes, payments, and other transactions.
• Identify and elevate any issues or concerns to the appropriate department.
• Maintain customer records and ensure data accuracy.
• Collaborate with team members to improve overall customer satisfaction.

Skills

Communication skills

Interpersonal skills

Problem-solving

Multitasking

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Customer service software

Job description

Insurish is seeking a dedicated Customer Service Representative to join our team . The ideal candidate will be passionate about providing exceptional customer service, possess excellent communication skills, and have a strong attention to detail.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Assist customers with policy-related questions, claims processing, and account management
• Provide accurate information about our insurance products and services
• Process policy changes, payments, and other transactions
• Identify and elevate any issues or concerns to the appropriate department
• Maintain customer records and ensure data accuracy
• Collaborate with team members to improve overall customer satisfaction

Qualifications:

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multitask and work in a fast-paced environment
• Proficiency in Microsoft Office and customer service software